ICONIC Lakeland — Local services in Lakeland

I walked into Iconic Vape and Wellness several years ago for the first time. While I don’t remember the specific date, I do remember that I was having a terrible day. After a few minutes in the store I was treated by an Angel in disguise as a human. She recommended a few products to me and then asked me how my day was. So I told her it was rough. She immediately broke the “vendor-customer” relationship and spoke to me as a friend who cared rather than an employee trying to make a sale. From that moment onwards the staff at Iconic has become a family. I serve in the Army and to this date I only purchase vapes, coils, juices and anything else related to vaping through this store. These people form genuine relationships with their customers. They are an extremely important part of the community in Lakeland. They have helped me personally remain cigarette free for years and have even helped family members of mine with chronic pain manage their pain through some of the organic products they offer. I have never written a review on Google before and I’m honored that this place will be my first, and possibly only, one. It genuinely hurts my heart to see ONE PERSON give this establishment a one star review because they couldn’t get a veterans discount. Especially, when they never even served in the United States military. That’s flat out disgusting. Further, they are attempting to deter new members of the community from being brought into the Iconic family. So I write this extensive review in hopes to negate that comment. The owner of the store is a veteran and I’m honored to be following in his footsteps now. This store is legitimately the best vape store any genuine person could ask for. This establishment is a beacon of happiness. Take it from an openly gay active duty service member. These people are nothing...

There is not one time that i have came into iconic and have not felt like the most important person in the store. I have had these two particular girls that have waited on me more times than others. They have completely went out of their way to make my experience special every time I have shopped at Iconic. that I have receive the best, out of your way type customer service than any other vapor store.I don't know their name . Not because they haven't told me or even gave me a card. I just tend to forget names and I misplaced my card. But there faces and smile are unforgettable. All because of their top 5 service. However 1 of the girls, wears glasses and a baseball hat and the other young lady has the most beautiful strawberry blonde hair. These two girls go out of their way to make my experience special each time, CONSISTENTLY. They take care of anything I need with my pipe or my tank. HANDS ON SERVICE.The only way I can truly describe my experience is by giving an example. There is a Walmart and there is a Publix. Walmart is a place I can afford much more but Publix is the place I go because of the experience and because shopping is a pleasure. Publix is so much more than a grocery store they care about me and my experience, the extra money is worth it.Because of the experience. This is how I feel about ionic and different smoke shops. Ionic is more expensive but the experience of who works there and how I'm a treated is worth every dollar I just wanted to take the time to share my review and I give ionic a top five stars. TY LADIES FOR ALL YOU DO EACH DAY YOU SUIT UP AND SHOW UP FOR...

Iconic has the best staff in Lakeland! They are the kindest, most knowledgeable, and helpful employees out of all the other vape stores that I have visited.

They have a store that appears smaller than others, but they are well stocked on all your needs. They have the best prices. I refuse to go to the other stores knowing Iconic is by far superior. It is veteran owned and they actually support the veterans.

They have helped me repair, replace, clean, and improve all my vaping needs. I actually love this store. I feel at home and they have made any and all accommodations to meet what I am trying to accomplish with my vaping.

I cannot stress how great this store, owner, and employees are. They have all the best products from simple setups to the most complex devices, and coils for you.

All the employees know me by name. They even know my fiance's name who doesn't even vape. They are friendly and hilarious. I would even go as far as to say they have established a relationship with me beyond any other store of any kind that I have ever encountered.

They bend over backwards to get me the best products at the best price happily and competently. They are true experts in their field.

I can't praise them enough. If you are at all interested in vaping whether it is to quit smoking real cigarettes or as a hobby. This is your store. Check them out. You will find that my extreme satisfaction is warranted on your first visit. They truly are the best in Lakeland.

I'm a Loyal customer...