Baskin-Robbins — Restaurant in Lakeland

This past Sunday evening around 7:45 pm. I stopped with my family to This shop. We came in laughing and speaking kind of loud in Spanish. There were more people there getting ice cream in line. SO I told my girls keep it down and we stand at the line at the counter. A family was already ordering ice cream. Then another couple and then my family. The employees were busy but we were waiting ok and looking at the flavor. One of the girls was making like some ice cream cakes and getting the money the other girl is the orders but when it was going to be our turn a couple came. Empleyee ignored us and walked to the couple and got their order. I was surprised but I just let it fly, but at the same time a family of 5 walked in she welcomed them and started serving them so I asked her what I needed to do to be served then the other employee turn around and the employee the ignored us told the one that was making cakes to take cake of us because I had an attitude. To put the cherry in the top all. I spend over $40 in ice cream and milk shakes and we saw when a couple of her friends were at the store and while I was waiting for my shake she gave them ice cream cone and didn't charge them that was free. Very unfair, Very discriminated, and can't believe for others that always are complaining about. Baskin Robbins we usually visit you store 4 to 5 time a month but we are are thing about...

Was just in this place 4/9 at about 6:30pm and I must say this is the first time that I had a bad experience. Although the staff is always teenagers, they are always happy and smiling.

The one young lady that helped me must of been fairly new as I haven’t seen her before. When I came in she had her back to me leaning up against the counter talking to the other two employees. I stood at the counter and waited for maybe 20 seconds and put my keys down so they would know someone was there.

She asked me what I wanted and I told her a banana Royale with 2 scoops and the type of ice cream. She gave me two scoops so I knew there was some type of mis communication. She said she would make me another one and I told her no, that’s ok if you can just put two toppings on it that would be fine.

She did that and the toppings started running down the side so she got frustrated and put the sundae down on the counter and walked around the back in a way that it showed her frustration with the whole situation. Maybe she was having a bad day or she had some things going on but she should probably have some training on customer service.

Will still go here and enjoy the treat but hope I don’t have her waiting on me...

Used to love this location. Fantastic ice cream as always. Signed up for their birthday club, and was told after getting my "free scoop" (they waited until after I got it, even though they saw the coupon right away!) that the coupon was only good for a kid's size scoop (doesn't say that on the coupon at all!!) and that since I had already licked my ice cream, I now had to pay for both of our cones, and they could not apply my birthday coupon to our purchase. Apparently this is company policy, and I could not be more...