KAY Jewelers — Local services in Lakeland

I came to get my rings cleaned and inspected for the 6 month inspection that’s required to keep the warranty plan active. Well they can’t “find” one of the rings I purchased, on my or my husband’s account. The last time I brought it in for inspection, I guess they couldn’t find it on my account so they just took a picture of it & added it on my profile (which I wasn’t told about then) Well I was told yesterday I need to bring in the receipt (I purchased it in 2019, I don’t have it anymore) so they could add it to my account. She even said when they switched systems some items weren’t transferred over & also sometimes when it’s busy in the store people don’t do things the right way & update the accounts like they’re supposed to. If I ever need it repaired in the future I’d have to pay out of pocket now bc they can’t locate it on my account. That’s crazy, how is a ring I purchased, also with my kay jewelers credit card not found on my account! She also told me they need the item number bc they don’t make it anymore, I asked so it’s not on your website either, she said no. I come home and find it on their website later. She was trying to say anything to get me out of the store. We’ve spent $10k-$15k since we’ve been cardholders since 2017, so really disappointed and won’t buy from...

If I could give this place more than 5 stars, I would. Faith has become one of my favorite people, especially when it comes to jewelry. She has been an amazing asset and help for multiple pieces that I have from Kay’s. Not only is she patient, she is kind, knowledgeable and supportive which is everything a woman needs in life, and in jewelry. She helped me find and add pieces to my online jewelry box from 2017 that weren’t present. She has also patiently helped me create a wish list for my future engagement/wedding set to make sure my boyfriend isn’t lost when he comes in. Her manager, Leah, has also been amazing, even more knowledgeable, and supportive to assist with repairs, cleanings, and searching for these pieces as well. This whole team at the Lakeland Mall is not one you forget. Don’t go anywhere else for your jewelry, especially those big life moments. This team has got you covered through and through. This is why I keep coming back to Kay time and...

Over the weekend I made an impulse purchase of a large gold rope chain to display a shipwreck coin pendant I recently acquired. The 3.8 mm 24 inch solid gold rope chain looked stunning and was the perfect size for the intended shipwreck coin pendant. Renee was an absolutely pleasure to deal with. She even cleaned the jewelry I was wearing and even repaired an issue on one of my wife's rings. The next day, I thought maybe I had paid too much for the piece because of some research I saw on the internet. This morning I took the necklace to my local jeweler and she was surprised I got it for the price I did. Them selling a similar chain but smaller at 3.5mm would have cost more than I paid for my chain at Kay Jewelers. So when you see things online that you are paying too much at big national jewelers, it may not be the case. I love my new necklace and feel very confident in...