Best Buy — Local services in Lakewood

I don’t know if the late shift manager has changed at this location or something, but recently I feel like wait time to get some help has been extended by a lot and its not like they’re completely busy. Some are just talking amongst each other.

Well regardless I went in to get my phone screen protector replaced from the life time warranty that their vendor offers.

Simple and easy. You would think I would be out in 5 mins or less.

I wasn’t able to find the screen protector and the website said they had in stock. Couldn’t find it so decided to ask for help. Maybe they had it placed elsewhere.

Well, as I was waiting for help, there was the telephone section associate helping out another customer.

Okay, understandable. Waited. Waited. I had a few of the other best buy associates that were just talking to each other and passing by. They looked at me while I waited without offering any help or etc.

I even had another customer come up to me and ask me if I worked here and If could help her because no one would help her. She ended just leaving.

Well finally after passing me multiple times someone decided to finally help me. After such a simple trip turned to a waiting game.

I got the screen and they made me go to customer service desk. Which is odd usually they help me at the phone counter, but I guess that associate was really busy.

Well went to customer service to swap my screen protector for the new one. When I went swap to a new protector they always install it for me since when I bought it I paid for installation. (Thats what the associate told me when I 1st bought my screen protector & Install fee.)

I really believed this was a thing because when I came to replace them before they would check that I paid for the install and the screen protector and they would change it for me .

Well, it seems like this time was different. They wanted me to pay the installation fee again. I told them that everytime so far I came to replace the screen protector they never charged me they just checked that I paid for both and installed it.

Well, they refused to install it and I asked to speak to the manager.

Turns out the manager Sam, was the associate that kept on passing by without offering any assist to anyone and finally decided to ask if I needed helped when I had already been there waiting for a while.

Sam also refused to install the protector and said they had always charged for every install. While I showed multiple receipt of the time I’ve came to replace the screen protector without an issue.

He didn’t really care and said no a reiterated what he said before.

But he kept on pressing for me to get The Best Buy membership. That the Only way for me to get a free Installation right now is if I get the membership with them.

So I don’t know if this policy is new or if the last few associate lied to me or just didn’t understand the policy.

But it felt really odd that they just wanted me to get the membership. I don’t know if maybe corporate is trying to get them to press the membership and this is what they decided to say to get me to get a membership buy out of me, but it felt kinda very wrong. They had already gotten the installation fee policy wrong for me then why believe this policy.

Regardless, I think this is just poor management cause this is just multiple issues in one. They made me wait unreasonable amount of time for some help, denied the installation and then tried to press the membership on me.

This has not been the first time on the waiting issue for me. Just this was kind of the last push with multiple...

The wonderful and glorious days of Best Buy as the premier store where one would go to buy electronics. I still remember when you walked in before you knew it you were serviced in every department by courteous and friendly customer service people.

Sadly, fast forward to today's day and age and it is one of the worst stores one would ever go to, you walk in and there are a lot of customer associates but all absorbed in their own world and really do not care if you shop in Best Buy or take your business and shop online.

What is even sadder is premier reputed companies like Apple have set up in-store and it is disgraceful that a company like Apple whose customer service is one of the top notch is completely destroyed and degraded in a Best Buy. #Apple why are you killing your image by selling your products at Best Buy with the worst customer service ever and spoiling your image? To make a long story short, went in to buy an Apple Watch today, and stood around the Apple area for 30 mins, no one bothered to even come to ask if I needed anything, self asked 2 associates one in a blue top and one in a black top; both said, sure we will send someone your way and walked away. It was really sad to see a once revered store I would go to for everything electronics/appliances/gadgets degrade so badly. Why would one get surprised when shops like these file for bankruptcy and shutter down - there is always a reason behind bad and unmanaged retail stores.

Stood around - no one came, so walked out - the same guy in the black top saw me walk out near the exit door; but looked the other way and continued on his very busy schedule. Today there were more store associates than there were customers but every store associate was so very busy discussing the latest news that I am not surprised they didn't have time for a buying and paying customer.

This is the third similar experience and every time distance and convenience made me think it may be different - but I guess, Best Buy has gone down the drain and won't be surprised if it washes out.

Walked out - went online, and ordered what I wanted from Apple directly - product shipped to my house and here I am with my brand new Apple watch wondering, why did I go thru wasting my time at Best Buy.

@Apple #Apple, be proud of your high standards and excellent customer service - please do not sell your products in Best Buy and destroy your image by their incompetence and customer service management.

For anyone that reads the review, this is my personal experience and you may continue going to Best Buy; but there are far easier and more efficient ways to get what is needed than waste your time and money at a place that does not respect customers.

Cheers and do hope others have better...

Went there last night to buy a laptop. It was an open box that was marked down almost $1000 from retail price, so I thought it was a steal. I was ready to buy at around 830 and the store closes at 9. The guy that eventually rang up the transaction (young African-American guy with dreads) was just about useless. The item didn't come with a power cord, so I couldn't test to see if it turned on. I asked if I could just plug it in using one of the power cords that the laptops on display were using and he looked at me like I was speaking in Russian. He kept saying no before eventually caving into my logic. It's now 835ish and I'm ready to buy. The guy rushed me through my transaction without asking me for my best buy account number and ended up not putting my best buy account number in the transaction. And to top everything off, he gave me someone else's receipt, so I essentially walked out without any proof of purchase. I checked my account today and of course, my purchase isn't on there. So I checked the receipt, and it's not even mine. So today, I had to go back to the store for a receipt lookup to obtain the correct receipt and to have the transaction added to my best buy account. This is where I encountered a customer service supervisor named Phillip. What an amazing guy! Finding the receipt was easy enough, but adding it to my best buy account was seemingly a lost cause. Best Buy, as a company, put us through hell to get the transaction added to my account. Apparently, this had to be escalated beyond what could be done in the store, so we spoke to several representatives over the phone, all of which were of absolutely no help. He was put on hold, transferred to a bunch of different departments, and had to explain my situation to no less than 10 representatives throughout this issue. All to no avail. Phillip literally spent almost an hour trying to help me any way he could. Ultimately, we weren't able to get anything accomplished, but after an hour, I couldn't put him through any more trauma and I told him to just hang up. I really admired the great lengths he went to help me, even though it seemed like he was surrounded by utter incompetence. I'm giving the 4 stars ONLY because Phillip was just THAT amazing. Everything and everyone else, including the guy who rang up the original transaction (young African-American guy with dreads), as well as Best Buy customer support, are complete and...