PNW Luxury Cars — Local services in Lakewood

I found three pretty much identical cars I was interested in at PNW. Called to verify that they were still there and available. Since they were about a hour and a half away from us I talked to James and worked out pricing and details over the phone so that if I liked one of them I could just go home with it. He agreed he could go $1000 off on the cars. I looked closer during our conversation and saw that CarFax had a reported accident on one so I told him I wasn't interested in that one anymore. Just the other two. He agreed to hold them both for me for a few hours so I could get down there and test drive.

I arrived and test drove both. But while on the test drive of the second vehicle, James had decided to sell it out from under me. Who sells a car to someone else when they have a customer on a test drive in it. That's just TACKY. But they said they were sorry and thought I was only really serious about the first car. Weird. Why would I drive the second if I wasn't interested? I wasn't even given first right of refusal.

But there was still the first one and it was nice. Then we got to numbers. Now I was being told they had no room in their costs to give me any discounts. That we had only discussed that on the one which had an accident report. Not true. I was never interested in that one. Then they wanted to add on their cleaning and theft fee of $1000. So basically instead of getting the $1000 off the listed price, I was now at +$1000 on listed price. But of course they now agreed to waive that fee bringing us down to list price so I would get my $1000 off. Nice tactic.

After some more back and forth I asked to see the car one more time. While inspecting it the first time around I had noticed some black paint overspray on the passenger side front door sill. The sales guy kept insisting that during the detail process sometimes they spray a little black paint on the carpets to cover up some unremovable stains on the carpet. But the more I thought about it, the less sense it made. Plus the direction of the spray pattern didn't match. Upon closer inspection I discovered the door of the rear passenger side had been damaged and poorly repaired. It was just low enough you could miss it easily. I'm fairly certain they knew about this as if you had the car detailed it would've been impossible to miss. But instead they chose to tell me the car hadn't been in any sort of accident. Sure, it wasn't on the CarFax, but it was an obvious repair.

Now all of a sudden I was being offered the car at cost. Hard pass.

Feedback for the guys at PNW:

Don't sell cars to other people while you have someone on a test drive in them. Super tacky, unprofessional, and a waste of everyone's time.

While your website does mention the fees at the very bottom in small print, just add it to the price of the car to begin with. Clearly that part is always negotiable. Your clients will appreciate it more. If that doesn't sit well with you, you can even look at it as a strategy. Now you can offer "more" off the list price of the car.

Holding meetings between the your sales guy and the sales manager behind closed doors during the go between is weird. Especially when you claim to be completely transparent. Also, your sales guy telling me he's going to go to batt for me on pricing is ridiculous. Too much conflict of interest for that to work.

Either be more honest regarding the damage on your cars or inspect them more carefully. I assume you knew about the damaged door because the whole time I was there you were telling me how well inspected your cars were. So either they weren't inspected enough, or I was lied to.

Overall, based on my experience and other reviews, I think I dodged a bullet here.

ATTENTION! Apparently there is someone in the Tri-Cities also interested in the in the same car I was looking at. If you are reading this I hope you find out about the damaged door. It was on the 2018 Lexus RX 350 F Sport with red interior. Stock...

2020 UPDATE!! PNW IS THE BEST! TRULY THE BEST! Hello! I hope you're doing well. I wanted to update this review, and move it from 4 to 5 stars. Here's all the ways the PNW leadership and team have gone above and beyond. I can't express how grateful I am for their assistance, their level of service really is above the rest.

When a concern arose about my A7, the owner, Zach, and I worked together to make things right. After we spoke, Zach worked diligently to help me find a new car that was a better fit. Not only did he take time to meet with me personally, he also worked closely with my credit union to make the best deal possible. He wasn't the only person to help me - James was another great partner. He was at the dealership ready to help me finalize purchase details for my new Allroad, which was just the car I needed. He was accessible by text, phone, and email, and made complex steps simple, and easy to understand. Not only was he friendly, he expressed sincere interest in helping me get everything sorted out quickly. Another partner, Jacob, helped me get new tires installed on the Allroad, and texted when everything was ready to go, so I could show up at the install location as planned. Tires were mounted and balanced in about 30 minutes, ahead of a big road trip I'd planned for the upcoming week. Because of the teamwork, commitment to service, and above all, the desire to truly take care of their customers, PNW will always be where I look for my next car. In fact, I may come by sooner than expected to consider an SUV. Why? In two words, Gap Insurance - be sure to get it for any pricey purchase. A terrible event took place during my vacation, which led to my Allroad being declared a total loss, which was truly heartbreaking after only having this beautiful car for a little more than a month. Because PNW recommends Gap Insurance, and I strongly agree with this, a terrible event has been made less awful, precisely because of PNWs approach to selling luxury cars, and I'm very grateful after surviving the worst case scenario of having a total loss event happen out of the blue. Thanks also go to the kind folks in the office, Tricia and others, who were super kind while helping me process the total loss claim with the Gap Insurance, and another gentleman whose name I'll add if I get it.

So, yeah, it's a long review, but I hope it helps you consider PNW for your next purchase because they are a great team of people, and I can't be more grateful for their help, their creativity, and their level of communication.

All the best, PC

2019 Original Review I worked with Brittney and she was really helpful. I was in the market for an A7 and they had a great example. I submitted an inquiry and the next day got a message. We chatted, set a time for a drive, and then in about 3.5 hours I was done with the paperwork. We didn't mince words about price and we didn't waste time. I wanted more for my trade, which wasn't an option, so we made other adjustments and got to a good price. Also, they didn't shop my credit a bunch of times, which I made sure of before we looked for the best rate. When the final numbers came in, Drew was able to get a better rate than my credit union, which was awesome. The team was low-pressure and open in their conversational style, which I appreciated. I asked and they filled up the tank so my new car was ready to go. What could have been better? I'd like more direct information on the warranty and better definitions of coverage - I'm looking it over now, and not sure I'm impressed with it's price/value equation. Also, it'd be nice if they could wash the car while the buyer waits for the financing to wrap up. As for the showroom, I'd say more comfortable seating would be good to have, with better snack options. I've sold cars and bought many cars, and am happy to say the team at PNW is a good crew. Give them a call if you're in the market for a used car. All...

Buyer beware.

This dealership sold me a car with a malfunctioning engine. Coolant was leaking into the engine. There was a breach in the head gasket. During the few minutes I test drove the car, it drove well. The car met my other needs of being an all wheel drive SUV, so I bought it, having no way to know of the extensive engine problems. The day after I took it home an alarm came on saying the coolant was low. That was two months ago, and the car has been in the shop off and on ever since. I recently (about a week and a half ago) called the owner and left a voicemail asking that we discuss alternatives to resolve the situation, as the current repair strategy has not produced a functioning vehicle. No one has returned my call to discuss alternatives, involving either more extensive engine repairs, replacing the vehicle, or cancelling the loan.

The vehicles PNW has provided while the car has been in the shop were not SUV's, nor were they all wheel drive.

Now winter is coming and I don't have a car that I feel safe driving.

The repair shop has said again that the car is ready to be picked up on Friday. Up to this point, every time I've picked up the car, it is back in the shop within 1-2 days, because it is still losing coolant, and once it wouldn't start.

The head gasket has been replaced. The battery has been replaced. The egr valves have been replaced and one glowplug (it has a diesel engine) has been replaced. The other 3 glowplugs have not been replaced, and nothing has been done to mitigate damage to the inside of the engine that must have occurred while coolant has been leaking into the engine.

I had seen lots of good reviews for this dealership, so I decided to check it out. I needed to get a new car quickly, because car insurance only paid for a rental for a few days, after my previous car was determined to be totaled, after I was rear ended on the highway and pushed into the car in front of me. Despite the positive reviews for PNW Luxury Cars, my experience has been very traumatic. I experienced the sale to be very high pressure, insisting that I sign papers even though I said I needed to leave to take my daughter to her practice. (I did end up leaving before I signed all the paperwork and completed it later, but there was extensive pressure through continuous requests to stay and finish the paperwork. This was on our first visit, and I hadn't necessarily been planning to make a final decision that day.) It really irks me that the salesperson was going on and on about what a "clean" car it was, because it was from California, and all the cars that come from California are in such great shape. Nope, it has an engine that has coolant leaking into it that is damaging the inside of the engine and could result in an...