Lantana Ace Hardware — Local services in Lantana

I've stayed in the car when my husband insisted on visiting this small store as opposed to the larger establishments I'm used to. Now I understand why he comes here so often.

It's small, but my type of shop... Get in - get out, and the best "get" is friendly, smiling, customer service!!! I was amazed how I was directed to the back by the cashier at the front desk and told someone was coming to assist me when I walked up to the register. I looked to the right and there he was!

He was done with me so quickly that I actually commented, " So you're saying I'm done? I didn't have to stand and wait for five minutes while the person who's supposed to help me side eyes me during a casual conversation with a co-worker; only to approach me with no greeting and act as if I've disrupted the most important conversation of his life?!". About four staff members heard me, looked at one another and died laughing!

"Nope, you're all set!" Pretty sure I skipped...

I went there to have a key made for my Harley Davidson motorcycle they screwed up my original key, try to make a new key gave me the key after they took it off the grinder and it burned my fingertips, the employer laughed and said that's what happens when you grind the key, when I went to put my key in the ignition it would no longer work, it would not even fit in the ignition now, I told the manager about it and he acted like he wanted nothing to do with me, I have reported this to corporate headquarters, do not go to Ace Hardware on Lantana. I will keep you posted to see how the matter is resolved from corporate headquarters. Please call them and mention my comments hopefully they will get the message. Now I have to get a brand new ignition. The problem is that Harley-Davidson stop making the product for this year, it's a 1993 Harley Davidson Sportster 1200. Any suggestions. Thank you for reading this text....

I'd never been to this Ace before and maybe have been to one other in my life. I was in a heck of a rush and needed a key made in a hurry. It was on the way so I figured I'd check it out but honestly didn't have high hopes given how it looks from the outside. The second I walked in the door a nice lady told me to head down to aisle 17 and radioed ahead and as soon as I turned the corner there was another lady ready to grab my key and get rolling. She had the key made in less than 2 minutes and the entire transaction took less than 5 minutes and it cost me less than $2.50. WOW! I've never been so impressed with a store in my life. Talk about service! On the TV you hear "Ace: the helpful place" and boy do they mean it. That would've taken me 20 minutes at Home Depot and not only that it was WAY cheaper. 10/10 for customer service and efficiency! Will definitely be back....