Kaiser Permanente Largo Medical Center — Local services in Largo

I WILL NEVER LET ANY FAMILY MEMBER COME HERE AGAIN EVER!!!

My Son had an appointment on the 13th of August with the optical center this past week. When we arrived I went to check in at the kiosk. The application did not recognize his appointment so I went to the optical center to see if I could check in with an actual person. There were no receptionist working.

The receptionist area ( about 4 or 5 desks) were all empty. So I walked over with my Son to see if maybe someone in the office by the entrance could help. The Lady had an attitude and stated that I needed to walk down the hall to another part of the building in a different department to see if they had another receptionist that could help me check in.

That receptionist told me that my son's appointment had been canceled and gave no reason why. He kept telling me that I canceled it but I did not.

I walked back over to the optical department with my Son to see if I could be rescheduled some how, since we traveled all the way there. The lady in the office told me to ask another lady in back who said that we could get another appt that day but we would be last for the day.

I asked several times if this would be an inconvenience and she said no. The rest of the appointment was full of attitude from all of the staff because they did not want to stay late. The only person that was nice to us was the guy at the sales desk who put the order in for my sons supposed prescription.

I say supposed because the Doctor that gave my kid his exam was so mean to the both of us and she was frantically rushing everything so much that I can't even take her diagnoses seriously, because I don't even know if she just wanted to get out of there for the day. She kept stating how bad the exam was going and how badly my kid was doing right in front of my child.

I tried to ask questions because she her diagnoses seemed serious and I just wanted to help my son. She got even more snappy with her replies and flat out refused to answer questions, by basically only repeating her answer

I now have to get a second opinion outside of Kaiser just to help my Son and thank GOD I have the insurance to do so.

I have had this history unfortunately going to this location. Long waits, people short tempered and wierd mean treatment. Examples: 1. my OBGYN refusing to give me a pregnancy test because she believed there was no way I could be pregnant ( I was). Her refusal of care meant waiting SEVERAL days to see a new doctor an hour away only for him to help me in my very high risk pregnancy.

My Doctor not even wanting to listen to my lungs when I could not breathe because he was scared to get covid even though Kaiser tested me twice and I was negative both times.

My kids doctors nurses baracading the door because even though he's had previous shots and vaccines I had a question about one of them that I was nervous about. They would not let me leave until I signed a document stating that I was neglecting my child. I refused to sign it and wrote "I WILL NOT SIGN ANYTHING UNDER DURESS".

I have had enough of this place. I tried to call someone, anyone, to speak to management about the 13th of Augusts appointment because I don't believe that a patient should have to walk up and down the stairs 7 times just to check in from lack of staff being available.

Unfortunately everytime I called no one picked up the phone except for the Lab, and for years their phone is full of static so there was no one that could help me speak with hospital management so that I would not have to write this review for the public.

I have SEVERAL other stories and examples but we would be here all day, like how a doctor in their emergency clinic also did not want to give me a blood test for pregnancy (I was pregnant) and he wanted to put a tube down my throat and suck bile out. Thank God I refused.

I just want to let people know that there are other Kaisers out there that are absolutely terrific, I attend a very nice one now and will be switching my child's care there by COB this week.

Please do...

I checked into Largo on Monday 8/12 a little after 10pm for my 11pm CT scan. I was instructed to arrive earlier because I had to drink oral contrast. Takes about a hour after drinking before they do the exam. The oral contrast wasn’t provided until 1045ish and I wasn’t taken to the back until after midnight. Myself along with 5-6 other people were taken back TO ANOTHER WAITING AREA at the same time by a rude nurse (Anastasia?) who said she wanted to start the IV for me. After learning that the other patients had been sitting with their IV lines for HOURS I refused to have mine put in until right before the CT scan was to begin. I have horrible anxiety and had taken meds to calm me prior to arrival. Even after explaining this to Anastasia, she was still going back and forth with me about “how she does it”. When she finally gets around to doing it, she was unsuccessful and wanted to try for a SECOND time. Absolutely not. I have great veins and for her not to be successful the first time didn’t sit well with me. I must add that a minor patient went before me to get her IV placed and it took THREE DIFFERENT nurses to get hers in because they were doing them wrong/unsuccessfully.

Anastasia continued to try and force me to allow her to try again and only after I asked for a supervisor did she remove the failed IV.

I have since placed a formal complaint with Kaiser and rescheduled my CT scan at another more competent location.

For the record, some of the others that were there had been there since as early as 6pm. Those patients were coming from the ER department so that is slightly understandable but still shocking to me. Let me also add, that those ER patients had to still wait back in the ER for the results!!!! So, when I departed after 1am, some folks that had been there well before me were STILL waiting. SMH.

My appointment was scheduled days before, labs completed etc. Not once did a staff member explain that they were running behind, understaffed and overwhelmed. The nurse who brought the oral contrast to me could have explained to me the delay to give me the opportunity to consider my options.

It’s unacceptable to have left there after 1am for an exam that didn’t take place at all.

Anastasia, I hope your experience with a patient like myself teaches you that it’s not a your way or the highway thing. You attempting to impose your preferences on me is completely unprofessional and should be reviewed. In addition, it is bad taste to verbally reprimand your staff within earshot of patients. Your condescending tone and attitude makes for an unpleasant experience all around.

I am a longtime Kaiser member and even though my latest experience didn’t go as planned, Kaiser is still number one in my book. Perhaps not Largo location but overall Kaiser is...

Medical records is the most frustrating department at Kaiser Permanente. I don’t understand why they have make the most simple paperwork so difficult to complete. It’s as if they cannot read and want to make things so difficult for patients. I try my best to make it as easy as possible for them, printing out step by step of what my school or employer is asking for. So, there are no mistakes but of course they find a way to mess it up, every single time. How hard is it to follow directions or read? 2 weeks waiting on paperwork that have could’ve been easily completed had they read everything I submitted or even looked at the provider’s orders. Major anxiety when dealing with this department.

Update: I’ve sent my provider and his team multiple messages and contacted medical records multiple times. Can you believe these people are ignoring me? I’m trying my best to be patient but you all don’t have people looking at you waiting on forms. This makes me look really bad to my nursing program and my employer that you all are not completing my forms. One is a school form the other is an employer form. I cannot believe how I’m being treated.

It is now July 30 and I still have yet to receive my nursing school paperwork back. I don’t understand what the hold up is. I submitted this paperwork over 2 weeks ago. It almost feels as if I’m being personally sabotaged of this opportunity and I do not understand why?

Update 2024: All has been taken care of. Thank you to all the staff that assisted with my forms/requests. I also want to apologize for my frustration. I have updated the rating to 5 stars. Thank you all again!

Here I am. Back again in 2025 dealing with the same bullcrap. I seriously hate this department!These people give me unnecessary major anxiety. I don’t understand why the doctors cannot complete their own forms but no, we (patients) always have to go through an entire department to get forms completed and they still can’t do it right. Something as simple as a signature, I have to go through so much when it comes to them. I thought getting an appointment with the provider was going to be a hassle, nope, it’s medical records. I could potentially get kicked out of the nursing program because every year these people play around with my paperwork getting completed. I do not understand what is wrong with this department. They’re the worst department Kaiser has!! I’ve sent my forms 2 times!! 2 and these people keep playing with my paperwork, refusing to complete it. I swear I’m going to lose my mind if these people keep playing around with my school stuff. Just have the paper work get signed. Why do you all have to make...