I scheduled an appointment for my daughter and I the hairstylist only planned to work with my daughter. Prices were never communicated with me before going in. She charged us full price for haircuts when we both only had trims. I asked for a blonde root touch up and she fried my hair off. I understand I have fine blonde hair but I take good care of my hair. On the other hand my daughter loved her hair and got fashion colors. The price was outrageous to have my hair fried off and the roots not fully touched up.
Update to response from owner:
I chose your salon specifically because I could schedule both my daughter and myself at the same time. This is something I have done for years, and it is critical when booking my hair appointments. I have the messages where this was made clear in my search for a salon. When I arrived, the stylist admitted she did not have me scheduled. I then offered to reschedule and return for my appointment at a later time, but she insisted she could squeeze me in. If she had simply rescheduled, perhaps things would have turned out differently.
Instead, much of the time I spent in the chair, she chatted with her friend in the booth across from us about an upcoming trip to New Jersey for a hair styling conference and how her family would be chaperoning them from place to place, having a wonderful, joyous time.
I specifically asked for a trim and to have my roots redone, as they had grown out significantly. After nine months of regrowth, there was an obvious demarcation lineāsomething that is clearly visible in the pictures I shared. If the stylist had any doubt about what she was doing, she should have communicated that to me instead of frying my hair and hoping for the best.
I was unaware of your pricing and that you did not offer pricing on trims but instead treated them as full haircuts. That being said, no pricing was communicated to me until I got the bill.
I doubt there is anything you can doāshort of a refundāthat would begin to satisfy me, but I am not the expert. For the top-tier pricing I paid, I should not be dealing with the level of damage I have now. When your stylist bleached my hair and then ran a paddle brush through it while it was still wet, I was shocked, but I am not the professional. She burnt my hair, caused it to fray and break, and left me with short, broken strands sticking out all over my headāincluding a patch at the very front that I cannot hide.
I will not be told that my experience was anything other than what it was. My experience was valid. If there was any miscommunication, it was not on my endāI have the messages to prove it. I gave a two-star review because my daughterās experience was much different from my own and credit should be given when...
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