Lowe's Fiesta Foods — Local services in Las Cruces

I've been visiting this store (and other branches) for years with my roommate and friend with 0 issues. Today, management decided to change that by being incredibly rude to us. This was especially the case with an older lady who kept following us and talking to us in a few condescending way. We understand policies will change at random which we weren't aware of (mainly the checkout being changed to 15 items or less), but the woman failed to tell us until my friend was well into scanning her items. Of course, she had to grab her items and put it into her bags (to separate it from my roommate and my food). But this didn't stop the woman from barking at us to go to a cash register and it's 15 items or less over and over again. When we finally did move to a cash register, this seemed to be an issue for her as well as she grabbed another cashier and aggressively kept telling us to go to the other cashier to pay. We already were uncomfortable with the situation and were simply trying to not cause further issues. However, she would not let up which resulted in us having to tell her we were okay in our current spot. This seemed to anger her, but she dropped it and left. However, my friend informed us she was glaring at us while we were in line. We never argued nor displayed any aggression to the staff as we followed their rules and only politely told them we weren't comfortable moving. We understand times are changing in which theft is high, but that doesn't give the staff the right to discriminate to paying customers just because we look a certain way to them. Do better, because this was one of my favorite grocery stores to shop in the entire city. Now I'm afraid I'll be going to El Paso for my produce, because this treatment was embarrassing to this store and their staff.

P.S. Check your produce more often. We found countless moldy strawberries, raspberries, grapes, and...

Very very unprofessional Assistant Manager Deseire... He demeanor is very unprofessional and rood. An elderly lady was asking for a cashier and the manager very rudely told her there is is person on 4 wich there was none, I informed the lady because she spoke Spanish and Deseire began to carry and attitude with the lady, instead of helping her she is belittling her.... she then yell at her cashier that the lady is just complaining she is not there in such a condescending tone... I informed her she could have me more polite and professional, wich she then began to tell me to mind my own business... she is the Assistant manager and I don't know what I'm talking about. I asked for her manager ( I am the manager) ask for her store managers name ,( he won't be in all week is her reply) I had to ask another assistant Manger for the name. I then give a complaint to the other assistant about Deseire. What do you know Deseire run to come interrupt and literally called me stupid infringement on the other manager This is what customer service is at this store I still need to get in contact with the...

15 years of coming here religiously was ruined by the employee at self checkout with white curly hair. Out of my entire basket I had mistakingly hit 2 doughnuts instead of 4. She came up took everything out and was trying to match each barcode to each thing on the screen. Total waste of my time over 2 doughnuts that she was so concerned I was stealing. I demanded to just be taken to a real checkout person cause she was taking way to long and obviously didn't know what she was doing as she kept asking me why she didn't see 18 pack hot Cheetos mini bags but she was seeing 18 Cheetos bag. Like come on lady I don't come up with the wording after things are scanned. My bad I hit 2 instead of 4 doughnuts, that employee could use training from Socorro on how to approach those type of situations, with a bid of professionalism. Just cause I'm focused on my life and I hit a wrong number when I'm quickly trying to get through a checkout for a 50 cent dognut you don't have to treat me like a thief. But yeah now I'm never going to come here again after that embarrassing circus she...