Telshor 12 - Allen Theatres — Local services in Las Cruces

I was very disappointed as this was my first time at this particular theater—-as I usually frequent theaters in El Paso, TX. The one good thing I will say is that the theater seating was comfortable and clean; as well as the bathrooms. The downside was that the customer service was lacking. I entered the theater at 6:00pm as there were four employees behind the counter having a conversation. No one was in the box office , and no one was there to greet or assist customers as they walked through the door—-which is ok seeing that I was the only one in the lobby at the time. I went over to the kiosk in an attempt to retrieve my pre purchased tickets, and it took me 5 minutes trying to get their machines to accept the scan/QR code on my phone. I had to switch from kiosk to kiosk , with my back to the 4 employees behind the concession counter still having their conversation. A couple then walks in before me, orders their popcorn etc., and one employee takes their order while the other two decide to help him out by retrieving the items with everyone still having their group conversation. I am standing in line waiting to order , wondering why it takes 2 employees, not including the person at the register , or the 4th employee who is just standing there —-to take on one order with another customer in line waiting. Once I reached the counter , there was no greeting —— I placed my order for one hot dog and a drink. One employee proceeded to place the bare hotdog on the counter and I received my drink which was provided in what appeared to be in a styrofoam cup. I replied “ thank you” —- with no response from the employee from the register as he just walked away to join back into their group conversation. I looked around for napkins and straws as there were none in site . Therefore, I walked down to the end of the concession stand that had the napkins and straws on display—- but I did not see any condiments . At which time I went back to the front counter and asked “where were the condiments located” and the one employee pointed me around the corner to a mustard and ketchup dispenser. Once I grabbed my items—- my friend arrived at the theater, as she walked straight to the back along with me as there was no one checking tickets to enter into the theaters. The 4 employees still behind the concession talking. Needless to say , I realized that this theater might be struggling during this time as I bit into the hot dog with a bun that was old /stale, employees who appeared to be more interested in “hanging out” than working, and bathrooms with limited supplies as the toilet liner containers were all empty. Suffice it to say I won’t be back to this theater in...

The screen is small like they're stuck in the 80s. The seats were ripped up and very uncomfortable armrest. When walking into the building you don't smell that delicious butter and pop corn popping but smells like a nasty bath room. When u go in the Theater is even worse the smell like a Porta potty. The woman's restroom looked like world War 3 it was stinky n filthy toilets unflushed. Not even public restrooms at the beaches or anywhere is disgusting like that. There was popcorn n debris all over the floors of the entire place from one end to the other. I've traveled all over our country and even third world countries and went to the Theaters, never ever I've ever seen such filth and disregard for the customers that are paying to patron a businesses. Deplorable!!! I went to the office and asked for a manger. The man sitting at the desk replied yes as a very young male standing in front of him and another sitting in a chair with their legs propped up on something and they're having some conversation. I told the manager about everything his reply was he didn't have a female to clean the female restroom as if the can't close it for 10 mins and clean it as all other bussiness do. I replied do you also need a female to clean all the popcorn and debris in the entire building floors and the Stingch lingering throughout and trashcans are all over flooding with trash at every door at each Theater. He was speechless and couldn't answer and said nothing only looking at the two employees. I walked away without im sorry other than we don't have a female to clean the females bathroom smh!!!! Btw there was a clear ripped plastic bag of opened popcorn laying on the office floor. Is that what was being served to the customers and that's why there was no smell of buttered popping popcorn when you walk in. I wonder how many people got sick! DO NOT GO TO THIS THEATER SAVE YOUR MONEY AND DONT GET SICK. OH AND THE SMALL SCREEN IS SO...

I am writing this this bad review to let upper management know that last night, 2/12, my husband I went to see Death on the Nile and decided to get an alcoholic beverage for the first time since Telshor 12 started to serve alcohol. My husband ordered a can of Sol original and I heard the servers say in the background, “We’re out of Sol”, but then they did bring him a can with the Sol logo on it. Upon opening it and starting to drink it, it turned out to be the Sol Chelada, which is the tomato version, NOT regular beer like corona or miller lite. My husband hates tomatoes and has always been very sensitive to the taste. Upon returning to the bar, he was told he could not exchange it as it had already been opened, which of course makes sense as they cannot then sell it to someone else, but he was also not offered any kind of discount for a beer he actually would have liked. I was very disappointed that the servers, upon making the mistake, and not taking the steps to inform my husband that they were out of the beer he ordered, did not properly inform him of this so that he could order something he would have liked. Then upon making the mistake and serving the wrong item, did nothing to make it right. I think we’ll stick with Alameda Drafthouse or Flixhouse in El Paso...