Ashley Store — Local services in Las Vegas

We purchased a dining room table set on 5-56-23 to be delivered on 5-31-23 and this was our experience:

The two men brought in the unassembled table and laid it on my carpeted floor. While one man assembled the table, the other man brought in the 6 chairs. Once he had all the chairs inside my home, he helped the other man complete the assembly of the table. They then stood the table upright, inserted the two leafs, and placed the 6 chairs around the table. As quickly as they put the chairs around the table, one man immediately asked me to sign his phone as receipt for the table and chairs, which I did, and they then left.

Once they had left, my husband and I proceeded to really look at and inspect the table and 6 chairs as we didn’t get a chance to inspect the furniture once they completed the assembly as they left rather quickly after they were finished.

Upon our inspection, we found 4 out of the 6 chairs had nicks/scratches on the wood, which was VERY disappointing being it was brand new. After paying a good deal amount of money for the table set, we didn’t expect to find a total of 7 nicks/scratches on the brand-new furniture. Since, were assuming, the chairs had been assembled at the warehouse because they were not assembled in our home, the two men who delivered them probably didn’t even look at them, so we find no fault with them. We do, however, find fault in the people who assembled the chairs to be so careless as to nick/scratch them and to actually send them to our home.

I called the Ashely Home Store's customer service line about these issues, only to find out that if we hadn’t “accepted” the table set, that Ashley Home Store would have immediately replaced the damaged chairs but because we did, they would actually have to send someone out to repair them. SERIOUSLY???? Maybe if the two delivery men weren’t in such a hurry to leave our home and had allowed us time to inspect the furniture, we would not be going through this huge hassle to get this furniture issue fixed correctly.

Bottom line here is that this experience has absolutely made us decide that we will NEVER buy anything from Ashley Home Store again. We will also make sure to put this on all social media accounts for everyone to know to not purchase anything from Ashley Home Store as well. BUYER BEWARE - TERRIBLE CUSTOMER SERVICE!!!!!

UPDATE 6/9/23:

Ashley Home Store called me after I left my phone number with them and I explained what happened. The gentleman, Ryan, stated that they would send someone out to "repair" the damaged chairs. I stated that the chairs were not one color so how could they be repaired to where you couldn't tell they were repaired? Ryan stated the repair person was an "artist" and I would not be able to tell they were repaired. Seriously? I guess after hearing me complaining enough to him about what we paid for the furniture, he finally stated he would have 4 new chairs delivered to me.

Moving ahead to delivery day of the new replacement chairs, a very nice gentleman asked if I would please go outside to inspect the new chairs. I am very happy to report that not one of the four chairs had a nick or a scratch on them. Yay!

Now on to the bad part. Every single rung that attached between the legs, the screws were not even tightened AND 2 of the rungs were missing screws which meant they were even attached to the legs of the chairs. The gentleman had no replacement screws so he literally had to take screws from the chairs I was returning and if I wasn't replacing those chairs, how would he have replaced the missing screws? I probably would have had to send back those chairs and wait for replacements again.............

Now, imagine if I hadn't noticed this, accepted the chairs, and someone sat on one of those said chairs and it collapsed seriously hurting that person because the screws were missing and the legs weren't stable? Ashely Home Store would have had one hell of a lawsuit on there hands!!

Again, ...

I have become a loyal customer since moving to Las Vegas due to being stationed at here on the West coast . I have had countless wonderful experiences with multiple associates and locations of Ashley Furniture. On 11 November 2022 I went into Ashley’s to purchase the loveseat that matched the Soletren couch in Ash I had purchased in 2021. My experience was subpar at best with an unpleasant associate but that didn’t stop my purchase as I enjoyed the quality of Ashley furniture. 16 November I had the Soletren loveseat in Ash delivered to find the color had changed or so I was later told they dyed and lighten the fabric. My delivery process was so to say the least inappropriate and inadequate. I immediately noticed the color was not correct. The gentleman that delivered my couch was adamant it was in fact the same color, they worked for Ashley’s company and I should take the loveseat. I told them I didn’t want the love seat as it didn’t match the current couch I purchased. The gentleman that delivered my couch proceeded to tell me that the couch was dirty and old. Suggesting I needed to clean the couch to restore the color. Or rub my hand on the couch to make it lighter. I was flabbergasted and appalled someone would suggest that, when this was not the case. I happen to have had a good friend present during delivery. After I pointed out the loveseat wasn’t the same color the conversation moving forward took place in Spanish only. It did not bother me they wanted to speak Spanish but as the customer I had no idea what was being discussed and had to have my friend translate for me. The couch was removed and the final word from one gentleman is he’s not sure why he’s taking it back as he will still deliver the same loveseat in the same color again. As the customer I wanted to figure out what happened before I completed this purchase. I got a call from the warehouse immediately after the gentleman left to a woman who wouldn’t let me speak two words about the situation. I am aware the loveseat comes in two colors Ash and Stone. I tried to explain as I didn’t want the mistake of having the loveseat in stone delivered since that was not the color I had ordered. To no avail could I get a word in and gave up. Ultimately my follow up phone call about the situation happened today 17 November 2022. The woman on the other end was sweet and understanding and I appreciated that since I had a horrible experience over the past few days with Ashley’s .

I bought the couch off of recommendation from a friend who purchased the couch in 2020. I then followed my purchase in Feb 2021. I visited their place to evaluate her couch to the color of mine. Her couch indeed matches the color of the love seat that was delivered to my apartment a few days ago and matches the one on the store floor currently displayed today. How is this possible if I am being told the color of the fabric had been dyed lighter my after purchase in 2021.

I am truly upset as at the time of purchase from seeing the couch in Ash on Ashley’s store floor to delivery would myself or any person have noticed the change in color on delivery in 2021. The the gentleman that delivered my loveseat in fact couldn’t tell the difference either. I was told there was nothing Ashley could do and it falls on me to repurchase the couch so that I could get a couch and loveseat to match. Wow. That’s all it comes down to. Something isn’t right and it may not be made right but it’s upsetting all the same at the end of the day. I get no loveseat and now I’m stuck with a couch the doesn’t match any color.

This first picture is the display on Ashley’s Furniture floor

The second picture is the picture of the couch and loveseat my friend purchased in 2020

The third and fourth are the photos of my couch.

The final photo is both my couch and the love seat that was delivered next...

There are a lot of things I have serious complaints about. If your want the short before you make a furniture purchase, do not use these guys. They are shady from start to finish and couldn't have done a worse job. Do yourself a favor and go to La-Z-Boy instead, who have amazing customer service.

So, the review;

A few weeks ago, my family went to Ashley Homestore to begin our process of replacing about half of our furniture in our home due to age. Our first step was to check out a bedroom set for our son and look at dining rooms. The moment we walked into the store, we were immediately approached by a very eager salesperson. We were told, if we wanted the best deals on their furniture (which is obviously priced to discount, as per usual for furniture stores) that we needed to use the stores special 24 month financing. I don't need this, but to save money I agreed on the stipulation that I could pay it all off immediately and didn't need to wait the full 24 months.

We then went and my son chose a set that, even with a 50% discount, cost 3k for the bed, a chest, and a nightstand. No problem, my son is happy and I'm not super worried about the cost.

The salesperson takes me over to a machine and asks me to put in my info to be approved for the financing program. Once again, no worries. I put in all my info and the message comes up:

"You have been approved for the Ashley Credit Card."

Never once was I told that this "financing deal" that they required of you to get a good deal was a credit card.

I decided, fine whatever, I'd pay it off, possibly use it once more to get a good deal on the next Ashley purchase for the dining set my wife was looking at and then cancel it.

I was told everything was in the warehouse ready to be delivered but one item. That item, they said, was set to be in stock in the next week or so and that as soon as it was in, they would give me a call. They told me, if I hadn't heard from them by the 20 March to give them a call.

Two weeks later, I've heard nothing from them, so on the 20th I give THEM a call. I'm told that now NONE of my items are in the warehouse. They currently have me slated for 8 April, more than a full month after my purchase.

They hadn't contacted me, they had sold the items that were in stock, they were taking almost a full three weeks longer than they were supposed to.

I told them I'd never be purchasing with them again. They thanked me for my comments and that was that.

My son really liked the bedroom set, so we'll be sticking with it and waiting the extra three weeks, but we will not be spending another dime with this shady company ever again. I'll pay off the card (whenever I actually can, right now it still won't allow me to put a payment on the card, two weeks after the purchase) and cancel it out and go to more quality furniture stores for the rest of our purchases.

Sorry for being long winded, but wanted to let everyone know that 4.4 stars is definitely not representative of how I...