Best Buy — Local services in Las Vegas

This is more about Best Buy in general and not this specific store. The people in this specific store do a good job and are helpful and responsible. This is strictly about Best Buy the corporation.

I done practically 0 business w/Best Buy since they stopped selling 4k DVDs, which forced me to go elsewhere. Besides the thousands I spent on them, there was thousands more I spent on add on sales while in the store. Anyways....

I went in to purchase a new Sony Bravia 9 and have it delivered and set up. Little did I know they changed their delivery structure and cost for it, which is now much higher than it used to be. They now not only charge for delivery but also per item they will be hooking up at your house, which ends up being very expensive. So I have a DVD player and Soundbar which need to be disconnected from the old and connected to the new, which brings additional cost because Best Buy is doing their best to nickel and dime you all along the way. You could end up paying a small fortune just in the delivery and set up process if you are not careful and educated on what they are trying to do. But besides all of that....

I get charged a small fortune to have the tv delivered and set up to my current equipment, but find out the day before they show up that they have some third party company I've never heard of that is doing the work, not Geek Squad. Now I paid a small fortune for Geek Squad, not some company I've never heard of. Keep in mind I had to wait weeks for someone to show up, and I was never told that some fly by night company third party is showing up at my house. At this point I had had enough, cancelled my $4k order. Calling customer service is a nightmare, as it's completely outsourced to third world countries that don't speak English. They told me to get back in line if you want Geek Squad but couldn't guarentee I'd get geek squad but yet another third party delivery outfit. Being tired of all of this crap, I just ended up cancelling the order for good.

Lessons Learned: BB The Corporation does not care about you. They will nickel and dime you to death any chance they get and are not forthcoming about pimping out delivery and set up while they "restructure" set up pricing that is outrageous. Then good luck at calling customer service when nobody speaks English. It's sad to see what poor leadership, mismanagement, and 0 understanding of their customers has led them. Pains me to write this as I used to love going to Best Buy. This post is a reminder though why I have not been and why I will...

Today December 6 2021 my husband who wanted to do a refund at 6455 N Decatur Location had a terrible experience obtaining a refund with proper documents to do a refund. He had a valid receipt, un-opened item, his debit card and ID. As he did the refund they refused to give him a refund when the item was bought on December 3, 2021 from the online on best buy. My husband called customer service so he can get proper information before going to the store to do the refund for an item he purchased and changed his mind. Customer service instructed him to obtain the receipt online and show it to the store for refund. Policy states any electronics can be refunded fully within 15 days of purchase or 30 with other items. I have been working over 22 years as a retail manager and for 59.00 item my husband was discriminated. An associate claiming to be a Manager AJAY informed him he cant do a refund unless it is a store credit. However he paid with his visa debit and all he wanted was a refund on his card or cash. He showed all items he needed to do a proper refund. The so called manager said he does not need to call another manager and he is the manager and he will refund the item the way he wants to refund an item. I never heard of this before when I obtained a refund for a 75 inch tv with no issues to the store before with my receipt and ID. He is pro member too. My husband is disabled and I was on the phone with him when he was doing the refund. The Manager Ajay said there is high theft in his store and he needs to get the gift card or he will call authorities to escort him out. I would like an explanation from the regional Manager the proper policies for the company other than stated on the website or on your refund policy of the receipt. If you have a manager stating his own rules this is not right. Especially for your consumers on eCommerce site of your company. Mind you my husband refused his refund left the items he purchased at the store because he was humiliated by your company manager on duty. I would like for regional Manager to contact me as soon as possible because he was profiled wrongfully. I don't want the store manager at 6445 N Decatur Blvd location to contact me I would like a Regional Manager or District Manager to contact me with this humiliating incident that happened to the store. Ajay should not be a supervisor and look at all the transactions he refused or wrongfully refunded with gift cards. He should not be the face of...

So I stopped in mid-afternoon to purchase a 65 inch TV. I had done my research and had two TV's I was deciding between. I asked for assistance to answer a couple of questions and was told someone would meet me in the back. I waited a good 30 minutes and went back of front to ask for help again. Eventually someone came to help me but unfortunately he wasn't really knowledgeable so I just selected on my own. Once I paid for the TV I pulled to the front to get it loaded and the salesman came outside to tell me he didn't think it would fit in my car. I went inside with a tape measure and the box was approximately an inch and a half wider then my back seat. I asked if I could take it out the box and was told no. At this point I was late to get my daughter from daycare so I had to leave. I was told the purchase would be transferred to an online pick-up and I could come the next day. I arrived the next day, parked in on-line pickups and sent the message that I was there. I also went in and let the person at the front podium know I was waiting. It was raining off and on that day so I was trying to time things in-between showers. I sat in my car for a good 25 minutes and went back inside to see how long it would be. The girl at customer service was honest and said she had forgotten to send someone out and asked me to pull to the front. 10 minutes later a guy comes out with the TV and literally sat it on the curb. He told me that was the most he could do. The plan was to put it in the trunk and tie it down because I live right down the street. I was struggling to get it on the trunk on my own when two nice ladies stopped to help me. We got it securely tied down and I was on my way. I'm upset because not only am I visibly 7 months pregnant, I also had my 3 year old daughter in the car with me. The worker had no consideration and literally did nothing to help. I was annoyed with the entire process as multiple workers (probably on break) walked past me while I was struggling and offered no assistance. I am a long time customer with this location and have purchased a desktop, laptop, phone and refrigerator in the past. Needless to say, I won't be spending anymore...