Grill City — Restaurant in Las Vegas

I went here yesterday to buy the same items I got from the Henderson location. The buy 2 items from the inihaw meal and get $1.00 banana langka halo-halo thing. When I told the server I wanted that deal, she thought I wanted to separate orders instead of 2 items deal. So she grabs 2 separate to go boxes. I smirked and shook my head and told I only wanted “1” order of that with 2 items. So then when I picked my items, I picked the kare-kare and chicken bbq on a stick. I was watching her put the kare-kare in the small container and she only put the tripe and some veggies. No ox tail meat whatsoever! Mind you it’s an extra $2.00 if you pick beef. So disappointing. Then came to pay and it took about 10 minutes. Then I told them that I wanted the $1.00 banana lanka halo-halo dessert so she charged me. So she packed my food, but where’s my dessert? The cashier that I paid left and then the lady that took my order took over. I asked her, where is my dessert? She said it’s $1.00. I told her I already paid for it, so where is it? Then she told me to get it from another station where they make them. I go to that station and the lady in charge of that station told me to wait because she was moving the ice shaving machine in the back of their kitchen. So I waited….. took her about 15 minutes before I got my dessert. I don’t have much time to wait because my mother-in-law was waiting the car and we had a baseball tournament to go to for my son. She came out with my dessert and said, “Oh, the ice cream is butter pecan ice cream, ma’am”. (It’s supposed to be langka ice cream just like how I had it at the Henderson location), I looked at her and gave her a stank look and said, “Well, that’s disappointing”. She didn’t even apologize nor explain why butter pecan ice cream. Instead, she ran to the ice cream fridge to get the actual langka ice cream. I should have stayed and told her that that’s not what I ordered and that she needs to give me the correct dessert I ordered. But I didn’t have time to argue because I had something important to go to. It gave a reminder as to why I don’t go to this Grill City. I prefer the one in Henderson. Or they need to change their employees there and be a little bit more...

Wow. Do not place a doordash pickup order here. They do not monitor who picks up food. I was told someone asked for my order for delivery. It was not set for delivery, and they couldn't tell me who picked it up, and the cashier just shrugged her shoulders while chewing gum and dismissing me by telling me to call whoever I placed the order from. When Doordash support called the store, the same gum chewing cashier answered the phone and then handed it to a supervisor. Support was also told the order was picked up, but yet it hadn't been closed out on their terminal showing as a pending order. It was very difficult to get a resolution from Doordash for some reason but I don't blame them. I was also pointed to and stared at while they were on the phone. It was not my problem they didn't check order confirmation on a pickup. Maybe they shouldn't set orders on a counter. I have a hard time believing someone actually asked for my order by name because Jill Marie in a Philippino market is pretty uncommon. They don't even deserve the...

Customer service here is awful. I came at 3:30 pm (no rush observed) I waited 15 mins for new lumpia to be fried (they promised me 7-10), but when I tried to ask for status—no one acknowledged me. The kept walking away talking and laughing. I waited to get help so finally at 17 mins, they said it hasn’t been fried yet!!? Whoever took my order didn’t follow through. They asked me to wait 10 mins more cuz it’s still frozen.

This is just the conclusion of my visit. When I started at the line, another worker failed to acknowledge me and served someone else behind the line. Awful. My husband experiences the same thing during breakfast hours whenever he comes. And I don’t typically leave...