Bernard Ong, M.D. — Local services in Las Vegas

UPDATE AS OF 01/21/2025- From my husband's point of view: Dr. Ong did my surgery today. He arrived early and was prepared for my surgery. He met with me before we began. He shared his own surgical experience to make me feel more comfortable- which I appreciated. After surgery, he went out and spoke to my wife to inform her how I was doing and how the surgery went. I'm so pleased I chose Dr. Ong for my surgery. Years ago I had the same surgery by a different doctor. Although, the other experience was good also I’ve never felt as comfortable with a Doctor. He was tremendous!

We were referred here by our friend who had Dr. Ong do his knee surgery. We had our first appointment with Dr. Ong today. We were thoroughly impressed! We went to a different office previously and we wished we would've started here. From the staff to Dr. Ong himself, what a difference from the other office! I will share our experience so hopefully I save someone else some hassle. I will update this review with his knee surgery results periodically.

Any negative reviews I saw about this office, were about the doctor's bedside manner. We actually LOVED his straightforward bedside manner. We aren't here to find a bestie. We need a knowledgeable doctor that knows his stuff, who will perform a detailed surgery with incredible results.

Upon leaving our first visit with Dr. Ong, my husband expressed how much more confidence he has with Dr. Ong than he ever felt with the other doctor. He didn't get the car salesman feel like we did at the other office. We didn't feel like just a number ( or just a dollar sign $$$) but we actually felt this office cared.

My husband has a complete ACL tear among other knee tears. His work won't let him go back to work until he gets his knee repaired - which would be great IF he was getting paid. His FMLA only saves his job for 3 months. Trying the other office first, they wasted FIVE WEEKS of his recovery time with only an MRI to show from it.

Next I will compare Dr. Ong's office with Advanced Orthopedics.

ONG'S OFFICE: You call- and just imagine, someone answers! OTHER OFFICE: Waiting on hold for 30 minutes before you go to voicemail OR worse yet, waiting on hold 30 minutes before they hang up on you so you have to wait ANOTHER 30 minutes.

ONG'S OFFICE: He listens to what happened to cause your injury, answers your questions and then gets down to business. He does a thorough exam, explains your findings while showing your MRI imaging and uses a knee model to give a detailed explanation of what's wrong and what needs to be done. OTHER OFFICE: You see two other trainees before you see the doctor. The doctor comes in, tells a joke. Touches your knee and stays they'll start working on prior authorization.

ONG'S OFFICE: "We'll have this request in by tomorrow. My name is Myra if you have any questions..." OTHER OFFICE: "It's not turned in yet. We'll get that done within the next 7-10 business days for a prior authorization request."

ONG'S OFFICE: "Where would you like your FMLA paperwork sent to? I can CC you on it as well." OTHER OFFICE: "Your FMLA paperwork will be completed in 7-10 days. We don't email paperwork. You'll have to come...

My experience with Dr. Ong was the worst medical experience I have ever had in my adult life. I was referred to Dr. Ong for a 6 series of Synvisc injections, one in each knee over a three week period. Dr. Ong's patient bedside manner is nonexistent. Sadly his arrogance is greater than his intellect. He was totally blasé in our three interactions. He did not know my name and referred to me as "Buddy." He was totally disinterested in me and my knee problems.

He spent a maximum of three minutes with me each visit. His nurse practitioner does all the preparation including have me roll up my pants. I have had knee injections for years with a renowned Bay Area orthopedic surgeon, Joshua Hatch. I never had to ask for the injection area to be numbed. Much to my shock Dr. Ong did not offer any numbing freeze. Long needles are used and I believe is the norm. I endured the three sessions without him offering me any numbing anesthetic prior to each injection.

On the last injection I believe he hit a nerve near my knee. After being in agony for five weeks I called his office. They had me come back in and Dr. Ong gave me a cortisone injection to help with the pain. I stated all you are doing is a very temporary fix. He stated if the pain continued he would do an MRI.

The pain returned after two weeks. I am now going to do an MRI and further consultation with a different orthopedic surgeon. My cats' veterinarians show more compassion towards them than Dr. Ong did in my case. I realize he has great academic credentials and has many happy patients. However I could never in good faith refer anyone to him after my extremely...

I have had 4 surgeries, and multiple injections into my knee because of residual damage from having had a badly broken leg. Dr. Ong did my last, and final repair. I am now 6 months past my total knee replacement; and I haven't felt this good in 20+ years! For the two years prior to this surgery I was either wearing a leg brace from hip to toe, or walking with a cane... or both, and I was afraid that it would get no better than that. Within 3 months of my surgery I was able to walk 3 miles without a cane. At 6 months I am able to walk 5 miles 3 or 4 times a week (at age 68); and I am down 25 pounds! Do I still have some pain....yes, of course! But it gets better with exercise now, instead of worse! And the scar has healed beautifully, as well. I'm actually able to crawl on my knees to play with my dog, with minimal pain. He did a great job on this knee replacement. When coming into his office for pre and post op visits I was always greeted nicely, and the wait was never more than a few minutes. During this pandemic the staff did a good job of keeping traffic in the waiting area to a minimum. The back office staff is friendly and professional, and very efficient at keeping things moving along.... even with a chatterbox like myself talking their ears off. I highly recommend Dr. Ong's office and skills for whatever your orthopedic needs are. I had a 35 year paramedic career.... so I think I have a pretty good ability to assess the difference between a "good" doctor, and a "great" doctor. Dr. Ong is one of the truly talented, "great" ones! Thanks for helping me get my active life back...