A Deeply Disappointing and Disrespectful Experience with Dr. Keeler My experience under the care of Dr. Keeler, early in my pregnancy, was a major disappointment, characterized by a profound lack of attention to my wishes and a disregard for patient time and professional conduct.
Betrayal of Trust Regarding Fetal Sex Determination:
From the very beginning, I explicitly communicated during ultrasounds and appointments that I did not want to know the biological sex of my fetus. This was a personal preference to allow for a complete surprise at the delivery of my first child, especially at 38 years old. Despite my clear instructions, when Dr. Keeler ordered my genetic testing, he neglected to correctly mark the form regarding sex determination, resulting in me inadvertently finding out I was having a male. This revelation has been profoundly crushing and has severely undermined my pregnancy experience. The excitement and anticipation I had for a delivery surprise were completely taken from me. This error has also created significant stress and anxiety, as I've had to meticulously avoid using pronouns around family members to preserve a surprise that was ruined for me.
Disrespect for Patient Time and Unprofessional Conduct:
Beyond this deeply personal betrayal, Dr. Keeler consistently demonstrated a lack of respect for my time. I frequently found myself waiting in the exam room for 30 minutes or more. On several occasions, I got up to peek out the door, only to find him engrossed in his phone. A doctor who ignores patient instructions and simultaneously shows such disregard for a patient's time is unacceptable.
After just two or three appointments, it became clear that for Dr. Keeler, his profession was merely a job. He seemed to lack understanding of the profound impact his actions and attitude have on the families seeking his care. The feeling of betrayal has been immense, and despite numerous complaints, I have yet to receive an apology for his behavior. It's imperative that healthcare professionals who do not enjoy their work refrain from projecting their discontentment onto their patients. While no physical harm came to me, this level of detachment and carelessness could undoubtedly lead to more significant issues for other individuals if left...
   Read moreThe nurse was very rude from the moment I got there. She already had so much attitude and dirty looks towards me and my baby. Mind you my baby is 9 months old. The whole time she was doing my ultrasound she kept sighing out of irritation bc my baby started crying. Then she tried saying my baby had to go in the waiting area bc of other patients like um no Iâm not leaving my baby and there was literally other babyâs crying in the other rooms that I could hear . I coughed once while she was doing my ultrasound and she had the nerve to say are you done with so much attitude. Then once the doctor came in I asked for her name bc she didnât give it and she said if there was a problem I explained to her no there wasnt I just didnât appreciate how rude she was and the looks she was giving my 9 month old. After that they wanted to keep me to do a monitor on my babyâs heart after they just told me the babyâs heart beat looks good I was okay with it until they tried telling me I had to keep my baby in the waiting area, because there was â NO ROOMâ at that the room was super big đđMind you it was just me with my baby I had no one else to watch him in the waiting area, so you wanted me to leave my baby alone? Make it make sense. Then when I asked for the nurse who did my ultrasound name they acted like they didnât know who she was I told them she just did my ultrasound bc I told them what she looked like they said â we donât have a nurse here who looks like that hereâ I said she just did my ultrasoundđ€Łđ¶ then I asked for her name again another nurse came and made me sign a paper stating that I wasnât staying. Iâm not about to be somewhere where there being rude bc of my baby crying I donât play that at all whatsoever. Then she still didnât tell me the name until I asked again â were you able to get the nurse name â she goes itâs Morgan I said okay thank you. They were whispering about me the whole time bc of something they were doing wrong. I wouldâve expected them to be nice considering the place but no it was my first time ever there qnd they were so rude. I will not be going back there again smh I was very disappointed with...
   Read moreI came here with my husband for a high risk referral after concerns on my anatomy skin. As you can imagine, thatâs very stressful and causes a lot of anxiety. The girl who did my ultrasound was very helpful and professional, and it was clear that she was very competent at her job. Dr. Palmquist was lovely and very knowledgeable. She explained everything to us in our ultrasound pictures, and I was very happy that baby was perfectly fine. She even explained why another clinic I had my anatomy scan at may have come up with those concerns. Overall, I was very happy with the staff and Dr. Palmquist and my husband and I are both very grateful to have had our questions answered, knowing we have nothing to worry about. They gave us peace of mind so we can just enjoy the rest of...
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