Starbucks Coffee Company — Restaurant in Las Vegas

I was there yesterday and bought an ice americano and ice latte and After 2 hours I went there again to ask refill for “ICE COFFE” which is also called “Cold brew” but the girl with green hair told me “you can not have refill “ and I was like what do you mean I’ve been here almost every day last 10 days( because of my work) and I’ve been Also doing this in different Starbucks locations without issue and they always do that, and then she went to ask her coworkers if I can have refill and other girls said no( one of the girls is almost there everyday and she saw me before when I was getting refill) and teenager green hair girl told me again I can’t get refill because I bought “ice americano” not “ice coffee” 😂 and I said I’m not asking you “ice americano” I know you can’t give me that, I’m asking you “ice coffee” ( cold brew) but still she was having hard time to understand what I’m asking and this time she went inside to ask their manager and the guy came out and asked me “ what is the issue?” I was like “ there is no issue, I’m just asking refill and he checked my drink cup and said “ ohh you bought ice americano I can’t give you that” and I said “ I’m not asking you ice americano, I’m asking you ice coffee and that’s different” and he asked me if I bought from that store? Which is non make sense because I can get refills from any Starbucks stores as Long as it’s purchased in same day, and I told him yes I bought it from them. Finally had a refill. They were just trying to be rude and acting like owner of the company. Uneducated teenager girls that’s it. I’ve been spending money for Starbucks every day but it looks like they don’t need our money...

This location is really hit or miss. Today was a total miss. My husband, who very rarely goes to Starbucks, when in to grab my usual grande sweet cream cold brew. The cashier informed him they were out of cold brew. The cashier didn’t offer any other substitution, which would be iced coffee for the cold brew. My husband lets me know they are out of cold brew, i tell him iced coffee is fine as a sub. For some reason, the cashier has to get someone from the back for assistance. At the end of the ordeal, they wanted $10 for a grande iced coffee with sweet cream and sfv (which is NOT what I wanted in my drink, sweet cream is already sweet enough) because who knows why. I understand cold brew runs out, that’s fine. It has happened to me several times. Each time the barista will say “you can do iced coffee with sweet cream instead of cold brew” and there’s no big ordeal or up charge for who knows what. I just don’t understand what the deal was but it was so...

To describe & review this location? I can find nothing unique or interesting separating the bland corporate atmosphere, design, decor & menu of this Starbucks from any other. The staff is relatively nice although I always get the sense many of the staff members are annoyed if I only buy a cheap item & sit to use the Wifi despite the fact I never prevent another customer from having a seat nor do I stay for more than a couple hours. Also, this location has more than once had me kicked out by the strip-mall's security guard simply for sitting down outside for too long without yet buying something--again, it wasn't busy & I wasn't preventing a paying customer from having a seat. This is the only location that's ever happened to me. Other than that, just like every other Starbucks, they have amazing Vanilla Lattes, both iced & regular & their pastries & desserts are almost...