Michaels — Local services in Las Vegas

Customer service is usually pretty good at this location. They have a coupon currently for 40% off acrylic paint, markers, etc. I was interested in the paint. They have acrylic paint for 70 cents so I was there to grab a bottle of paint for about 45 cents. Unfortunately, the paint I wanted to buy was not covered by the coupon. The coupon says 40% off fine art acrylic paint.... Apparently "fine art" acrylic paint is only on a specific aisle. It didn't seem to be a brand name, just a category. The coupon should have been more clear. My income right now is virtually non existent. I would not have wasted my time and more importantly, my gas if the coupon had been more specific. So that was disappointing. I did see some very nice craft storage. It's overpriced, but I know to expect that from Michael's. The prices they charge for things like plastic drawers and other storage items are absurd. I believe they are having a 50% off storage sale but I'm not sure. I think they give out the 50% off one regular priced item coupon so frequently because they know they are overpriced. Their framing department is the same way. Years ago I needed something framed and it had to be done asap. Unfortunately their 70% off + 40% off framing sale had just ended so I paid $700 for something that would have cost $180 the day before. If you can frame my painting for $180 one day, you can do it the next day! They should lower their framing prices to a reasonable amount. Then they wouldn't need to have so many sales and coupons. They would get more regular business because consumers wouldn't have to worry about sale dates and coupons. But I guess they are counting on people like me who don't always have time to wait for the next sale/coupon. Looking back, I can't believe I spent that much money. That stupid painting is now the most expensive thing in my house. 🙄 Going back to their storage items, I saw a cart that looked like it would work really well for my craft storage needs, but it's $50. The brand us Gramercy or something like that. I took a picture of it because I am pretty sure I can make this cart myself for about $8 using items I already have and some dollar store...

One of the reasons why I always avoided Michaels is because they don't carry enough Yarn on stock in store to complete projects. It's the main reason why so many of us always shopped at Joann. I don't always like ordering online and waiting a week for delivery or driving to 2 or 3 other locations to secure what I need. I don't like their coupon system either as you can't always use them online for multiple items, only one individual item. Even their own brand Loops and Threads, I can never just walk in there and get 6 - 10 skeins of the same color yarn because they don't stock their store. They need to increase their selection. There is only 1 and half Isle of yarn available.

It would be helpful to add larger selection of LionBrand Yarn, especially the cotton yarn 24/7 and larger selection of RedHeart yarn in various colors, not just the granny square yarns. They do carry a good selection of Caron Yarn but only the jumbo solid color and swirls. They are supposed to get BigTwist Yarn in the fall and hopefully won't be disappointed. Also for those who used Klarna to shop online at Joann, they don't offer it...

I decided to take advantage of the curbside service for the first time today April 8, 2020 and made my purchases online. I called them at 10:10 AM this morning and the store employee told me I'd have to wait a couple hours for them to process my order. I waited patiently and NEVER received an email or a phone call regarding my order. At 15:40 I called them instead to see what was going on (since I only purchased 3 very small items) I was told that THE POLICE SHUT THIS LOCATION DOWN and that they were cancelling all their orders. I'm most disappointed in the lack of communication with this issue, that I had to call myself to find out this important information because I didn't get what I paid for, no confirmation as of now that my order was cancelled (so I can bet my money back) and I'm frustrated that I gave them my number for them to notify me, when I placed the order in the first place and they didn't even utilize it for an especially important situation as a store shutdown! I understand the situation but the circumstances around the situation could've been handled more...