Us Nails & Spa — Local services in Las Vegas

This was a disaster. Before getting service I explained to the technician exactly what I wanted, she agreed and gave me a price. Fine after about her fumbling around for a hour she go frustrated because she could not do what we agreed upon. Then the manager comes over all irritated because she said she didn't understand what I wanted ENGLISH is her second language. Well my dear you should have came and explained it to her before you made me pay up front. Long story short she did not want to refund me my all of my money, but after going back and forth she did. IF YOUR EMPLOYEES ENGLIS THEN YOU SHOULD TRANSLATE FOR THEM WITH EVERY CLIENT. THIS IS AMERICA.

This is a follow up from your response. Yes my mother did, the difference is she just got a plain manicure. I specifically asked her if she could put a tip on both of my big toes, she said what she said to you a price was given and service began. In reality she really couldn't do the work. Your excuse was she did not understand???So what do she translate to you my dear. And yes I asked for a full refund because she did not give me what was I asked for. Went to a shop up the street and the manicurist said how terrible the half job looked and did exactly what I wanted in 45 minutes. PS. THAT SHOP IS CLEANING UP ALOT OF YOUR FAILED JOBS. WILL YOU PAY FOR A SERVICE YOU...

Lucy has been doing my mani/pedi' s for years. Today, She was out of town. Another gentleman was doing my pedicure and told my 8 year old he could sit in the chair next to us and even turned on the massage for him. The "manager" came over about 30 minutes later and very rudely made him move. I told her the gentleman said he could sit there and she retorted, "im the manager". There were plenty of pedicure stations open with no customers waiting. I will never return. If you can't be kind to a child I'm not giving...

Was a newer regular customer until I got turned away. I called to make an appointment in advance. I was told to just come up and I will be seated. Once I arrived the lady nearest to the door told me there are no appointments left for today. I said, "no, I just called and was told to come up." Long story short, I was turned away in a rude manner. She embarrassed me by the way she went about it. You would have to be there to see what took place. Was going for convenience. Won't be back. Just as...