Office Depot — Local services in Las Vegas

This location is always understaffed and there are only a select number of employees in the printing service who seem knowledgeable of the services. I have called a couple of times for simple questions and have always been left on hold for over five minutes before hanging up or having someone finally pick up my line having forgotten I was there and placing me on hold again. Last time I called to ask what the printing email was for the self service and I was on put hold for five minutes before I just hung up searched for myself online. I had actually called the other day to see if you could do self service over email and the woman had said only with a USB so I had to wait in the full service line for over 20 minutes to print a single sheet of paper. When I walked over to the printers I saw there was an email option clearly marked there, but not having the document on me I was forced to waste my time. Their lack of training and knowledge of the services has been a huge waste of my time quite a few times now. I feel like the services that corporate sets up should be simple enough to use but their training and understaffed printing services make it difficult every time. I am giving it two versus one stars for the cheap prices, and there is one woman in the printing area who is there every time I have been who is very knowledgeable and has great customer service. She refers to all of the customers by their names. Unfortunately, she is frequently interrupted from her job by other employees needing help due to their lack of training. It feels as though she is the only one working or capable which slows down the entire line. She seems over worked and definitely deserves...

Purchased a computer with the office depot tech support. The salesman named Mark oversold us on how great this program was, how my computer would be ready within 24 hours and told me I would not have any issues. All I have been dealing with is one issue after another. My computer took 3 days before it was ready. They told me they would call when it was ready but never did. I had to keep calling them.

When I got home, my microsoft word was not activated. I stopped by Office Depot to get microsoft word fixed and Mark seemed confused as to why we did not call tech support but he advised us to contact him if we had any initial issues. Once he sold us the package, it was obvious he did not care about us anymore.

It did not matter anyways, because the activation code Mark provided me did not work and I had to call tech support. When I called tech support, his attempt to help me with microsoft word was getting me locked out and told me to call back in 20-30 mins.

I am extremely displeased with the service and regret stepping foot into Office Depot. It has been a true nightmare.

Edit 9 months later: I reached out to the information below to rectify the situation. Nothing ever happened. Such a terrible company. Please avoid at all cost unless you want to have a nightmare...

I had an incident there yesterday where I waited on line after FIVE people and there were only two copy machines working. A lady came in when the person in front of me finished and she cut in line. I went up to her and told her that the line was behind me and that I was next and she said that she was after that lady and wasn't moving. I bumped her with my butt to scoot her away and she yelled, don't touch me! Don't touch me! I then thought she wasn't worth going to jail over so i called the employee and told her what was going on and she said it was first come first served. I said well, I was first so what are you going to do about it? She looked at the lady and said NOTHING. Turned back to me and said I can print your documents for you. I said great! For the same price as this copier right? She said NO. I asked for the manager, then, the employee proceeds to help THE LADY with the copy machine. I asked for security she said we don't have any. I felt so disrespected and disregarded. They don't care about their customers and allow us to endure and even encouraged this type of behavior by their actions. The woman in the photo is the ENTITLED WOMAN. THE EMPLOYEE is the one that encouraged...