Regal Southwind — Local services in Lawrence

I will be following up with a customer service complaint but I wanted to say that today was THE WORST movie theater experience I've EVER had. We were cut in front of two times just waiting to order our food because we didn't realize that we don't get our tickets at the ticket counter in the front of the building. So confusing!! WTH? Employees on their phones. They completely ignore customers. No customer service whatsoever. If you're going to charge $9 for a 4 year old before noon then service should AT LEAST be on point! You're on your own wandering around clueless. Employees will poke their heads up long enough to tear off your ticket stubs and point you in the right direction otherwise their heads are down paying no attention. It's extremely expensive and we went to the matinee. The seats I requested and the ones printed on our tickets were incorrect, consequently we were bullied to moving not once but twice by VERY rude people. Cellphone flashlight in the face then they listened to a ballgame with their screen on bright the entire movie since they were so concerned about "their" seats. It was my daughter's 10th birthday. All of us were disappointed and feel our money would have been better spent elsewhere. I hope you reach out for my daughter's said because she deserved a much better experience than that! UPDATE I received an apology email from regal customer service that was no doubt a template with a couple things changed. I would seriously consider taking more time to resolve customer complaints and be more proactive. I am not just another complaint email. My daughter's birthday was literally ruined thanks to our sh!tty experience and there will NOT be a "next time" as your email stated for you to show you've addressed to problems because I am positive that the management wasn't even notified because I asked! Take care of your customers or they will not take care of you! Sincerely, Unsatisfied...

This was the most frustrating and embarrassing movie theater experience I have ever had. For the past three months (as of July 2016) Regal Southwind Stadium 12 has been remodeling their interior seating for half of the theater. Currently the first half is finished while the second is under construction. In their attempt to provide more comfortable seating they have gutted easily two thirds the number of seats in their main auditorium rooms. These seats are plush and can recline with row letters and seat numbers for reserved seating purposes. However, currently they are not offering reserved seating opting instead for a Road Warrior type blood-thirst between patrons taking their seats. Purchasing tickets through Fandango in an effort to avoid the ticket counter we arrive nearly twenty minutes prior to the screening to find a half filled theater with individuals “holding” “saving” seats for others.

In a normal theater this would be little cause for concern, but with the depletion of available seats saving three or four seats is easily a third to a half of that row’s seating. Also while taking a younger child to the theater we received none of the midwestern kindness that might accommodate us. Rather we received harsh and negative responses from the patrons in the theater and the theater manager who believes a person holding a seat for a non existent person is more valid than three ticket holders who have already entered the theater.

This is a long winded explanation to tell you directly to avoid this theater. Prior to renovations it was the worst aesthetic theater I have ever been to, now with renovations it is the worst service and room control of a theater I have experienced. What was meant to be a wonderful and engaging afternoon with my family turned into a scornful and resentful...

Always a bad selection by management who know little about movies. Everyone just drives out to AMC 30 in Olathe. Good mid-budget films -- if they come at all -- arrive 3 weeks after Kansas City, as if things still came in touring secondhand prints and not instantly over a network. Regal has no leverage around here to compete. This is why people who don't live with their parents don't feel like going out for movies anymore. One blockbuster comes to town they give it half their theatres for a month. They've given up. All the supervisors look like pasty serial killers from the 70s. The employees behind the counter are so young and blank it's as though they'd been kidnapped. They'd have more integrity if they showed porn with no sound. They don't serve beer just in case God is watching. Watching movies in 3D there is like wearing sunglasses at a funeral --if it's not already black then it's dark; I think new bulbs are out of their price range now. Located next door is a trailer park, so Regal may be more fun to go watch desperate parents argue than pay for the 2 spandex flying white man movies that fill half their marquee. If you need reminding of what a theatre in 1994 felt like, this is it. Again, horrible selection that might cut it with GI families in Junction City but not here. This is an alternate Lawrence reality where we all lost the Civil War. At least the toilets are indoors. Don't take a date here; the butter grease on the arm rests may burn her skin. PS This is one of those theaters where someone, somewhere, is using the loudest vacuum on the market to clean a section of carpet that is nowhere near where the real...