T-Mobile — Local services in League City

If I could leave a negative star review, I would. I live in Dickinson TX and had horrible connection from the start. The internet did not work, calls dropped and video meetings froze. Text messages were scattered. It was a real mess. I worked for a full month to follow every step and procedure presented. The online team was absolutely amazing. It's not their fault that T Mobile could not hold up their end of the connectivity. The tower in my area supposedly has known issues that will require months of outages. SO ... I went back to the store where I purchased my phones to return them. I was outside the 14 day return period because I had spent weeks working hard to follow the steps to get connected. When it was clear that there was not resolution, I called the manager, Isaac, to let him know about the circumstances and let him know I would be in the following afternoon. He didn't ask for my number to review the notes on my account. I tried to offer my information, but he would not take my name or number. When I arrived the following day, I was greeted with disdain by the floor team and the manager would not even speak with me. (I didn't even know who the manager was when I arrived. I sat at a table with my family for an hour plus while a couple of other floor associates asked me random questions while they randomly retreated to the back of the house leaving other guests hanging in the lobby.) I requested a full refund under the circumstances. After over an hour, Isaac made his way to the register ... still not speaking directly to me until I walked to the register. He clearly let me know that he was ABLE to remove restocking fees and other miscellaneous charges, but was unwilling to do so. Isaac had zero concern and his adrenalin levels were apparent when he finally took 5 minutes to process the partial refunds all the while telling me what a favor he was doing for me. I was definitely surprised by the lack of professionalism and hospitality. And one of the staffers had her finger in and out of her mouth while touching all of the devices. Wild to say the least. I made a huge mistake leaving VERIZON. I have lived in very remote places where the service never dropped. And I have travelled across the nation multiple times without the issues I experienced in the month with T Mobile. And I have never been treated with the contempt and disrespect on the floor level that was represented by the crew in League City Texas off the Gulf Fwy and 646. If you must go with T Mobile do all you can to avoid this store if Isaac is still...

It doesn't allow you to not give any stars, so I had to put 1, not that they deserve that. It saddens me to say that after 11 years of service with Tmobile, we have had the absolute worst experience over the weekend. We were kicked out of this store because my husband was open carrying his fire arm. My husband has his license to carry and is very well versed on the laws and the signage required. We always check before we even get out of our vehicle to see if there is a legal notice restricting the carrying of a concealed or open carried firearm. We have been inside this specific store on several occasions with my husband openly carrying, and actually had employees thank him and ask questions about it, and even go as far to say they were in the process of getting their license. But not once have we ever been treated so rudely and unprofessionally. First, a young lady came and asked my husband to leave because he was open carrying, when my husband explained to her that they don't have the proper signage restricting the open carrying of firearms, he said that he would gladly conceal the weapon so that no one could see it. Well, about 5 minutes later another employee (not a manager) came out from the back and again asked my husband to leave because of his carrying of his firearm. After much conversation and the employees in this particular location not being familiar with the laws, we did leave the store. We asked for phone numbers to the supervisors and district managers to discuss the experience and was refused that information. We went into the parking lot , called the store and was able to speak to the store manager, who also is very ignorant in the laws allowing or restricting the carrying of concealed or open fire arms. It is very sad that a company as large as Tmobile in a city that has the most Handgun License per capital in the state of Texas doesn't have the proper signage and sends their employees out to communicate with customers ill-prepared with the correct knowledge of the laws. Just as it is our right to carry a firearm, it is your right to not have them in your place of business. However, in order to do so, you MUST have the proper signage as dictated by the Texas Legislature. All of this could have been avoided, if Tmobile had the correct signage and educated their staff on the current laws. Unfortunately, Tmobile has lost us as a customer of 11 years. We changed providers...

I was helped by a young lady around 2:30pm. She helped me figure out how to get me and my husband's accounts together and get a family plan, but had to do that over the phone with customer care, which means I had to leave and then come back later to get an upgrade on a phone. That was minorly annoying, but she was nice and helpful. I told her i would be back at a certain time which was 2 hours from then. She said she would make an appointment time for it. I left and then came back at that time. When I got back I told the young man who asked if i needed help, that I had been there 2 hours earlier and made an appointment time with the young lady. He said she had left, and started talking about how they go on commission and his attitude was calm, but at the same time what he was saying made me feel that he wasn't going to help me because I was already someone else's customer. I started getting irritated and just asked flat out, does this mean I have to come back when she's here, because she said she would make an appointment time and now she's not here? He said he could help me but then felt the need to explain again that they work on commission. Honestly, I don't care if they work on commission, if I made an appointment and she failed to tell me that she wouldn't be there to help me, I don't care, I am coming in at my convenience to get what i need, and even if she had told me she wouldn't be there, I still would've been back at that time. I also went to the website and found no where on there a place to leave feedback about customer service, so that is also irritating. The reps were very nice and they helped me with what I needed, but they need to get over the commission thing so that they can improve their customer service. They should never tell a customer that they make commission if it concerns 2 reps helping the same customer. Just my opinion, because then it sounds like that is more important than what the customer...