My husband brought our children and I to try this new Boba place, I kinda picky I normally only get the honeydew melon but they said that they were out, so I picked the purple Frozen drink with tapioca at the bottom and my girls got the same thing I was waiting on mine as everybody else had gotten theirs and my girl is allowed me to take a sip of their drink it tasted great the tapioca was cold Etc but when I realize that everybody else is getting their orders that was behind us I told my husband that he needs to go check what's going on with my drink so he did she never rang up my drink is what she said and then my husband went ahead and paid for mine when I got it that's tapioca was hot and I mean hot I could feel it through the cup I went back in without having even opening the cup explain that my tapioca was hot and it's supposed to be cold in a frozen drink they told me that they keep them warm so they separate now I've been drinking Boba for a long time and never come across this issue. So I asked for a refund because I wasn't going to drink it and she came out from behind the curtain from the kitchen and said no refunds or exchanges I was pretty upset so I said okay that's fine I turned around and as I was walking out a gentleman in his girl friend was walking in and I offered them it as it hadn't been opened and I wasn't going to drink it so why let her go to waste. Not to mention how rude she was on multiple occasions speaking with her