Xfinity Store by Comcast — Local services in League City

I have had the worst experience with Xfinity mobile so where do I begin when I switched over to Xfinity mobile I was told I was under a discounted plan where I was supposed to pay $10 a month but I never paid that much I was always being charged $30 something then $40 something a month and now I pay $50 they never connected my phone correctly with the e-sim so I would never get signal after that I ordered a SIM card and it still wouldn’t give my phone access to signal so I needed up going to the actual store in League city they lied to me they told me in order for my SIM card to allow access to signal that they need to close the like I had and get a new number I even asked the guy if I would still be part of the discounted line and he said yes! Then after that month I started getting charge $50 something a month now so I was going back and fourth with multiple people from Xfinity on the phone and everybody kept telling me different things they would lie and tell me they would fix it and they wouldn’t do anything but tell me lies so I have up with people on the phone because what I mean NOBODY for works for Xfinity through the phone is knowledgeable about their job! So I show up to the xfinity in Kemah TX I come to find out through this guy that helped say that he couldn’t get my discounted like back because the guy from league city closed that account to he could make money and basically lied to me and that it was considered fraud and now I’m waiting for Xfinity to respond to get me back on the discounted line I was before and he said it would take up 7months for Xfinity to approve to move my line back to the discounted one I am very upset with how Xfinity goes about things when one of their employees basically stole from me and now it’s going to take longer for me to get back to my old discounted line so I would recommend people to go to the Kemah Xfinity instead people here lie and try to...

I purchesed an i phone SE about 5 months ago, and the screen stopped working today. Ended up paying 340 to pay off my previous phone because Antonio of store 53000 said if i claimed on my insurance, then i would be without a phone for a week or two while they analyze the old phone & claim before i could get a new phone.

I got a new phone i put on a payment plan but they said I would not be able to use the back up info feature because i didnt have another phone to complete the two step verification. That was not an option for me, so they said i should go to a repair place and pay another 200 to get my screen fixed on the old phone in order to use the two step verification & utilize my back up, so I started crying and trying to look up solutions on my laptop.

At this point the manager stepped in and showed us how to use the three step verification by using the four digit passcode for my back up, which I'm glad she did before I went to a repair store to fix the i phone SE.

In my opinion, my paying almost $500 today for a payment plan on a new phone, and paying off the old phone which i had for only 5 months, with the insurance policy rolling over & not helping me at all today, is not an effective or useful policy for your customers. The appropriate avenue would to be for the insurance policy to credit the account for toward the new phone. I am not happy at all with this procedure & would like to formally complain before I decide to switch providers. Technical team on the xfinity assitanct claims to not be able to help, and so now i am waiting on a response from the mobile team, which i was 16th in line. This is obviously designed to motivate submission, & I am looking at switching providers now, would advise anyone else to...

Thank you Kiana Jenkins @ Xfinty Comcast League City. You are absolutely the Best, You listen to my concerned you took time with me to find the issue and problem, I notice while being there & you were taking care of my concerns , I also notice other coworker looking at you like hurry up with her and helps someone else, With them Not knowing I was just in the same building with a different sale associate/ cust.service person last Saturday with same concern .Therefore Kiana Jenkins you have made a long time loyal customer of 8yrs happy. I will continue with my Xfinty service all because of how you treated me, as well took care of my concerns as a customer, for that I thank you for being awesome , please continual keeping up great customer service. Comcast what ever high merit you give your employee Ms Kiana should get employee of the year plus extra. I could have not ask for the best or better Sales Rep/Customer Service. OH!! Did I mention excellent excellent customer service. WOW!! For 6mths. I have been disappointed with aggravation and frustration trying to get a problem resolved that was implement incorrectly by a Comcast sales/ customer service rep. Whom made a mess for other to find and fix. With that be said talking and chatting with many reps and customer service agent at Comcast , many were Rude and very unconcern ESPECIALLY online. I hope the President and Vice President of Xfinty Comcast listen to recording of how loyal customer and customer are treated. Xfinty Comcast Corporate you have a wonderful employee her name Kiana Jenkins. Thank You Thank You 10 star satisfied Customer Marilyn...