Extra Space Storage — Local services in Lebanon

I’ve never left at one star review in my life. I try to be very positive and see things from a brighter perspective, but I have had a horrible horrible experience with storage express in Lebanon, Indiana. We rented for less than three months while we were in the middle of a move and, our items in two of our three store units got infested with mice when I called to see what could be done. I was told that because I didn’t take out extra insurance that they would not do anything. I was told that I was a liar that there’s never been a issue at this facility , and my storage unit is filled with feces to prove that yes there are mice in this facility. I would not recommend storing your items here unless they are all in plastic bins or in heavy duty plastic bags to prevent mice from destroying your items unfortunately I will not get my money back for , the rent and it’s not enough to claim on my homeowners insurance the damage. I’m really disappointed in the treatment that I received and the lack of response I received from corporate. I’m disappointed in this whole process and will be using pods in...

Overall storage was overpriced, but they were good quality. Had an emergency called to get an extension wouldn't work with me so I emptied my unit. I guess my code was supposed to be inactivated but it wasn't. I emailed as I work literally all the time and he (Chris) said that he was going to continue to charge me and would not respond to further emails. Now I get a call a few times a week to a unit I emptied a month ago. They can charge me, but I won't be paying. Worse part is I have gone through them twice in Columbus, Indiana, had a great experience, and left on good terms. Unfortunately, I won't go...

Rent elsewhere they are raising everyone's units by $75.00 plus dollars a month. We was paying $131 now we are paying $208.00 for a 10X15. They will try to overcharge you even when you make your payments on time every month. They will say you owe them for a month you don't owe them for but yet it will never tell you on the automated system. They will apologize that the automatic system doesn't tell people right and then send your account to foreclosure even though the account was zero. Please go somewhere else units at this size are renting for $75.00 everywhere else. You will be happy to save...