Hibbett Sports — Local services in Lebanon

Feel like I got scammed. Associate told me that underwear could be returned if not worn (which looks true in the return policy). I ordered a Youth M accidentally instead of Adult M and they wouldn’t even fit on me if I wanted them to, so I went to return them and they said they don’t accept returns on underwear at all regardless if not worn. Nowhere in return policy does it say anything about this either. It’s no wonder I never see anyone inside there because it sure feels like they’re scamming people. FOURTY DOLLARS for the underwear too. Gotta stay in business...

The app doesn’t let you use gift cards. It also wouldn’t let me complete my purchases on the app, kept getting an error saying that all my prefilled and saved info was missing, it was all there and selected. I had to use a browser to complete 2 separate orders. A chat was opened to get assistance but the bot just kept asking for an order number that I didn’t have since I was trying to complete the order. The app and site are always slow. I did however manage to get everything I needed, minus the all black New...

Ordered a pair of shoes on 11/ 5 in store was supposed to be in on 11/9 received calls to pick up item just to be informed it was an error it was 11/11 a week later and still not received. Requested a refund for my shoes and was informed that I had to wait until my shoe came in even though the same shoe exact color, make, and model was in the store for another customer whom ordered it on 11/10. Receipt states refund can be given in store nothing about item being there...