Kroger Marketplace — Local services in Lebanon

I would give Kroger Instacart a negative review if I could! I placed an order for 60 cases of water bottles. I received my order confirmation and everything seemed to go smoothly. The day of the delivery I receive a txt asking to clarify the total (6 or 60) I replied with 60. Then a female called me, she had slurred speech. I could barely understand her. English is my second language so I was more than happy to explain in a simple detailed manner since she has having issues understanding and explaining the issues she was having. She told me she could not carry all of the 60 cases in her car and the she was going to cancel my order. I told her not to cancel the order and that I could go pick up. We have a box truck and pick up truck with a lift gate. She kept insisting she could not carry 60 cases in her car and that she was canceling my order. I then told her again that I have a box truck and pick up I can use to go pick up the cases of water bottles and she hanged up on me! I then txt her “do not cancel the order” I was shocked this happened but it gets worse!!!!

I call my local Kroger and they explained what I needed to do. I needed to cancel the order and place another order and request pick up rather than delivery. I then txt the lady and ask her to please cancel the order. I assumed this was not an issue since she kept insisting she was going to cancel my order. We then call Walmart to see if they have the water we need. We are a construction company and provide water to all of our associates.

We receive a call back from Walmart. They have all the cases of water that I need and I arrange pick up.

Then the lady from Kroger is txting me letting me know she is on her way with the cases of water by the time I read the txt she is circling our building in her car very slowly. I see her and call shipping and receiving to go see her and to take the 6 cases she kept repeating she could only carry in her car. She sends me a txt and tells me she is here with 30 cases.

As she was circling the building one of my managers sees her and she looks very suspicious and goes out to meet her after he received a call of a suspicious car roaming our parking lot. The manager was perplexed at the attitude from this woman, she appeared “off” were his exact words.

Shipping and receiving unloads the cases and then informes me this woman was high as a kite, stunk like weed and appeared to be VERY much not there. She couldn’t express herself and could not understand and just seemed miserable. I understand and am for giving 2nd and 3rd opportunities but lord, do not put those people behind a wheel. They are not only a danger to themselves but also to the public.

Kroger we love your fresh produce but you need to work on your people I felt extremely sorry for you and this woman.

Name of woman: Janeth S Zip code of...

This is a terrible store, unfortunately, it is the only one available to Lebanon Ohio residents aside from Aldi which is my new go to store, I prefer a store like Krogers but the employees there in there mid management and say 30 to 40's are very nasty and I have seen them abuse there employees it leaves a bad taste in mouth doesn't make me want to give them my dollar. The young and the old must work so, I have nothing against them but anyone trying to climb the corporate later here are a joke, oh and they don't have insurance, so don't get hurt on there property which is still poorly maintained, I herniated two discs on there horrid parking lot, and they completely paved it afterward and denied my claim. I know from others that many others have fallen and they always deny the claims, this store needs to be shut down, everyone fired. Everyone I know hates this store, anyone I ever have known to work here despises it beyond belief. I wasn't trying to own Kroger's; it is just that I am disabled which I fully paid into my FICA so that I am personally fully vested; that the govt. mismanaged my money is not my fault; at any rate, I now have $150.00 in doctor bills per month so I don't go there much cause I can't afford to eat any more. Plus the parking was so aweful, the lot is great NOW they repaved it right after I herniated 4 disks, I just didn't have any witnesses and am not a liar to produce some just like they are liars and say it wasn't on tape, I know people that work there and told me where I fell (which was there fault which also was part of the shortcut, poor design/ top heavy carts and I will get in on the class action suit when someone is killed) but oh well, I no longer eat because they are a greedy market place full of mostly nasty employees. Not the kids who don't know any better. Of course not them. The nasty ones (Al) they know who they are those mean going bald mid nothing's going mid no where who are mid miserable; you know who you are Mike. Probably have been transferred after they did their...

Jan 2018

If you plan to do your shopping at one place don't shop here !!!

INCOMPETENCE IS WHAT THEY SELL !

Nov 2017

The worst shopping experiences I have ever had are at this this Krogers. I have downgraded them from a 2 to 1 !!!

There are now 26 things I cannot buy at this Krogers that I used to buy for my home recipes. They brought back one item for my clam chowder but it's gone again. They are still moving shelves which they've been doing for 2 years. Items are not where you expect them to be from month to month. This week they took my cat treats off the shelf

Tonight was the last straw. I have begrudgingly been shopping at the store due to lack of selection.

I could not find the Pedialyte powder packets. Not in the drink isle Not with child's medicines near the pharmacy but indeed I found 2 liquid Pedialyte bottles in two flavors. So .

I asked the pharmacist who in turn called the manager. The manager said they didn't have it at the store. I told her I just bought it there a month ago

The pharmacist is not even surprised ^..^

On my way to the register, totally baffled, i went through the baby aisle and they had six different kinds !!!!!

Even the managers can't keep up with what they're taking off the shelves or moving around off the shelves to different shelves in the store.

This manager is a reflection of the Service and Confusion Happening...