KAY Outlet — Local services in Ledyard

I previously purchased a gold cross from this location and had the best customer service experience, but unfortunately I won’t be returning after my last visit. I went in to buy gold chain and was completely ignored by the employee working. She was casually chatting with another employee about her weekend. I waited until they were done speaking and asked her if she could help me so I could make a decision as to what chain I’d like to purchase. She seemed very ANNOYED that she had to assist me. I’ll admit I’m a 27 year old female so maybe she thought I didn’t actually have the money to commit to a purchase (which I did, again not like I haven’t shopped at this location before). She walked away while I was in the middle of talking to assist someone else. I ended up going to another associate that knows me well and made the purchase anyways. The sad thing is the associate said that this is their new assistant manager Kate. If you shop at this location use ask for another associate, there’s plenty of amazing people there. She just isn’t one of them, I’m not sure if they make commission but that woman doesn’t deserve your time or money.

EDIT: Carol I appreciate your effort to resolve this situation. Unfortunately I did make a purchase from another jewelry store so I won’t be needing any of your services. I would strongly recommend that you take the time to discuss with your employees the importance of treating everyone with respect, no matter the way someone dresses, their age or color of their skin. The person your quick to judge might have been one of your...

I went in today to say thank you to Kate and matt for being so nice to me yesterday and they weren’t there today, so I figured I’d leave them a review. I went in on a Sunday at 6:30 (not knowing that stuff closes at 7) and I was wearing sweatpants and a sweatshirt. Normally when you go into any fancy store in sweatpants you get ignored. This was not the case here! Matt and Kate were awesome! They interacted with my kids and made us feel comfortable and not rushed at all! My purchase ended at about 7:20 due to the problem dealing with the credit card company regarding my rural route address and not once did they make me feel rushed. As bad as I felt for keeping them late, they made it seem like it was no big deal to them and they didn’t mind! I love the chain I got, I’ll love the watch too once I get the links taken off! Thank you for having great customer service. Not many people do these days! I call it making “the...

Waiting since January 2nd on a necklace replacement. Couldnt get it last week because they were doing "inventory". AT THIS KAY JEWELERS THE CUSTOMER IS NOT!!! I REPEAT NOT A PRIORITY. NOTHING LIKE BUYING A CHRISTMAS PRESENT FOR THE CLASP NOT TO WORK. THEN WAITING WEEKS FOR KAY JEWELRS TO GET A REPLACEMENT. PLEASE GO TO ANY OTHER JEWELRY STORE, MOHEGAN HAS A COUPLE NICE ONES. WILL NEVER BE DOING BUSINESS WITH THEM AGAIN.

Oh and corporate will promise it will just be one more week and offer a $25 gift card to their joke of a business. THE WEEK...