Viper Smoke Shop and Vapor — Local services in Leesburg

Just a friendly warning from my experiences take it or leave it 🙆🏼‍♀️ I've been coming to these locations for 2 years and the owner of these locations Adam has been knowingly selling defective pens I've been going to his Leesburg location primarily over the last 2 years and every single ooze pen that I have ever received from his location specifically has gone defective after 33 days at the most and 15 days at the least I continue to give my business to this location because it's right down the street from my house But when Adam makes it very clear that he is promoting bad business practices and refuses to replace almost a $40 device. I cannot see myself giving my money to any of his locations. And I don't advise anyone else to do so either. Businesses need to do right by their customers. This man knows that he sells defective devices at his Leesburg store. So i'm positive that it doesn't matter about other locations to him. Very disappointed

After asking for the email address to file a complaint ( because it was offered) Which wasn't given to me. Adam said if he had a new pen that he would exchange it for me after all of his outright refusal to do right by me as a customer. He finally says that at the last minute. After I ask for refunds and that I just wanted to go home. And they didn't even have one available.At this point I just want my money back and he refuses to do that. Because all of his smoke shops are no refunds and no exchanges despite him knowingly selling...

Very friendly staff, their store is very clean and kept up nicely. The gentleman taught me how to use a vape pen. They disperse knowledge without being snobbish nor overbearing. However, one big flaw.

Here's why the review is 2-stars:

They sold me a Starter Vape Pen at their store for $35 that actually retails $19. They don't have any prices listed on any of their equipment or product which to me suspects that they quoted me this price because they perceived I was unfamiliar with vaping. If this isn't a violation of "The Consumer Unit Pricing Act" established in 2007 then surely it's immoral to double the cost of a product and not listing prices in order to sell a product 2x the amount that the very manufacturer/producer sells it for.

I cannot within good conscience as a Local Guide with an un bias review coming in as the average customer recommend this Vape Shop.

Very friendly and clean again, however, this is unacceptable to do to customers. So unfortunately yes, the upcharge and other reviews regarding the pricing and other in-store practices could very well...

Always very helpful and nice. Great atmosphere and it always smells amazing walking in the door. I picked up a caramel apple fritter flavor today...it's amazing! Great pricing for great quality. For a while I was purchasing cheap juice online...it was never really enjoyable. A fellow experienced vape friend of mine counseled me on paying for quality juice and not to buy juice just because it saves my pocketbook. Once I took his advice and started to invest in my experience, my enjoyment of vaping increased greatly. You spend a chunk of money on the unit, why not use quality juice? You get what you pay for and Viper definitely delivers quality. Thanks for taking care...