CVS — Local services in Lemoyne

What has happened to this pharmacy? I’ve used this pharmacy for 25 years and never had a problem until recently. It seems they are using people who have no knowledge on insurance, medication, or customer service. I had a prescription that I didn’t need filled right away and I was told it would be there when I needed it. This is a medication that my insurance doesn’t cover and I have an RX card on file to use for this particular medication. So when I called to have it filled, the message said my prescription expired and they would contact my doctor. A week later I still didn’t hear anything. When I called to see what the hold up was and explained I had a new prescription there and was told it wouldn’t expire. They said it did expire and I asked why I wasn’t contacted since I was assured they put a note on this new prescription. I would have filled it if I knew they lied to me. They also said they couldn’t get a hold of my doctor and asked me to contact my doctor for my prescription which I did. My doctor office assured me they would call it in. Hence to say later that evening I received a text they reached out to my doctor for an alternate drug since my prescription wasn’t covered. So I called them and said no shit, it’s noted to use my RX card. And I never gave them my consent to change my prescription. So needless to say everything is now mixed up and I still don’t have my medication. Time to leave this pharmacy and CVS should hire competent and educated people for the pharmacy. Or just get out of the pharmacy business.

Additional information: UPDATE

I was shocked, 6 months after I switched to another pharmacy this store screwed up my prescription. When I had all my prescriptions switched to a Weis pharmacy, I had just gotten a new prescription for my blood pressure prescription. The Weis pharmacy filled this prescription and I thought all was well. When I received a text from the Weis pharmacy that it was time to refill my prescription and they wanted me to confirm to fill it. So I confirmed and a little later I received a text that my prescription was ready. So I went to pick it up at the Weis pharmacy and they said they couldn’t fill it because it was filled somewhere else. I explained I received a text that it was ready and they said they only sent the text it was time for a refill and not a text it was ready. So I looked at my text message that said it was ready for pickup and the text came from CVS at the West Shore Plaza. I was furious since I had everything moved from CVS. I tried to call them and of course you can’t talk to anyone and can only leave a message. So I left a message that I was furious they stole my prescription and they needed to unfill it so I could have it filled at the a Weis pharmacy . I finally got a call back and they couldn’t answer why they filled my prescription. This was actually to be the 2nd refill on this script. The gentleman with bad English called me back from CVS. He had a very bad attitude with me and pretty much said too bad. I hung up on him and I was very upset but contacted the Weis pharmacy they should be able to fill it which they did. This is just more proof this pharmacy does not know what they are doing. They somehow got my prescription back and filled it even though my account was closed six months ago and everything was now through Weis. Weis filled the first 1 of 3 refills 3 months earlier so how and why did CVS get my prescription and then have the new nerve to fill the 2nd refill on the script. The only conclusion I can come up with is they must be losing customers and are getting desperate. Over 25 years I trusted CVS with my prescriptions and all of a sudden they had a whole new crew in the pharmacy and it’s so obvious they are not trained nor do they know how to talk to customers. I would love to know if anyone else has had problems with the CVS pharmacy at the west...

The worst CVS I've ever had the displeasure of dealing with. I received a concussion at work and had to go to the ER, they gave me some medications, can't remember many details because I was concussed at the time, no names or anything. I show up and the Pharmacy Tech is EXTREMELY rude to me, something along the lines of 'this isn't where your meds were sent, how could you even confuse the two locations??' in an incredibly snotty voice. I explained that I'm currently concussed and not thinking correctly at the moment and she rolled her eyes at me. I asked if she could transfer the scripts to this location to limit my time driving while concussed, she outright said "No. We can't." and wouldn't explain why despite having it done in the past (and later in this story). She told me where the meds were sent, using only a town name and not an address, so I went where I thought they were given the tiny bit of information I had.

I arrive at the second CVS who was extremely polite and calmly explained that this wasn't the correct location either. I told her what happened at the previous location and explained that if it's not here, I don't know of any other CVS' in the area. So she called the previous store to check where they wanted me to go as she didn't know any others either. I can hear over the phone the same woman from the previous CVS saying, almost yelling 'THATS NOT WHERE I TOLD HIM TO GO! WHAT IS HE STUPID OR SOMETHING!?' and the lady at the second CVS actually hung up on her and said "You're absolutely right, she was extremely rude. I'll look it up myself here". I explained that I was concussed to this woman and was extremely sympathetic and was outright offended when I told her the other woman also knew I was concussed.

She then hands me a piece of paper with the number for corporate on it and tells me "You should call and complain about her. I'm going to do the same as soon as you leave the store". And she proceeded to have my meds transferred to that store and filled within 5 minutes. You know it's bad when other CVS employees at other stores are complaining about employees at...

I would give them no stars if I could. Since Lisa Rodriguez passed away and the staff has changed, the pharmacy has went downhill terribly. The pharmacy relied on Lisa. She was the only one that knew anything and could take care of everything. This new pharmacist Nikki is absolutely horrible she lies to get out of checking profiles medications the stuff is very unknowledgeable and they're very very slow. Nikki the pharmacist doesn't even listen to the surgeons and thinks that she can make her own rules. She flat out refused to fill my post up pain medication that without I'm at risk of having bad seizures. I had to contact the board of medicine and if anything medically dangerous happens to me I will be filing a lawsuit. I will be transferring all of my prescriptions to another pharmacy. I've been going to this CVS for over 20 plus years and I have never been so angry and disappointed and made to feel unnecessary in...