L. B. Smith Ford — Local services in Lemoyne

L. B. Smith Ford: Unforgettable Care with a Friendly Touch for our 2014 F150 RR SCREW FX4 4X4, with go fast carbon fiber stickers :) { The last year of the steel bodies }

I want to express our appreciation for the exceptional service provided by L. B. Smith Ford. The entire team at L. B. Smith Ford truly understands the importance of delivering top-notch care while maintaining a friendly and professional atmosphere. Their commitment to excellence has left an indelible mark on our experience.

From the moment we entered L. B. Smith Ford, we where greeted with warm smiles and a genuine sense of hospitality and knowledge. The entire team exudes professionalism and expertise, making us feel valued as a customer from start to finish.

L. B. Smith Ford promptly addressed the issues with our vehicle, handling each task with precision and thoroughness. Their knowledgeable staff took the time to explain the necessary repairs and maintenance in a friendly and approachable manner, ensuring that we where well-informed throughout the process.

What truly sets L. B. Smith Ford apart is their unwavering commitment to going above and beyond. They meticulously examined our vehicle, pro-actively identifying and addressing any potential concerns. Their dedication to providing comprehensive service demonstrates their genuine care for their craft and their customers' safety and satisfaction.

In a sea of automotive service, filled with bad providers, L. B. Smith Ford shines brightly as a beacon of professionalism and friendly service.

In summary, we extend our gratitude to the outstanding team at L. B. Smith Ford. Their friendly and professional demeanor, coupled with their commitment to delivering exceptional care, has made a lasting impression on us.

I wholeheartedly recommend L. B. Smith Ford to anyone in search of reliable and friendly automotive service for their Ford branded product and they may even be a good choice outside of that scope, they will honestly tell you.

Thank you, L. B. Smith Ford, for making the experience a highly...

This is a review in process. Called due to the wrench warning light intermittently coming on in my wife’s CMAX and some odd handling issues. Diagnostic showed error codes with the gas filler cap. Part ordered. Did routine OLF service and took the car home. A couple days later the warning came back. We stopped using the car while we waited for the part. A couple days later the part was in and I took the car back. While driving to the shop the car shut down and a warning alarm sounded. Re-started the car and continued. Happened one more time and I was able to restart and get to the dealership. More diagnostics and a bunch of reprogramming and the data points to the transmission control module. It was recommended to do more evaluation. But we have to wait a week while the tech they want to do it has to be away for training. Tom the Service rep is doing a great job with communication and staying on top of our issue. Would have liked to have been able to get this finalized by now but at least we’re on a path. I’ll let you know how it turns out.

After taking the car home from the initial service the do not operate warning came on a few days later. I had it towed in. It was a few more days until they could work on it with Tom from service strongly advising we wait for their best tech get back from training. We headed out of town for a short vacation. They finished the repair the day we got back. When I picked it up Tom introduced me to Zeke the car scientist who did the work. After suspecting the main control module and the transmission control module he ultimately found a broken wire in the wiring harness. He showed me the diagnostics that got him to the problem and let’s just say NASA would be lucky to have Zeke on there team.

It ended up being a little expensive with the labor, and it took awhile. But the parts were cheap and the problem was unusual. The car s now...

UPDATE: Wife, here. L.B. Smith's management got involved with this situation after the warranty company denied the claim. The staff truly seemed to care about me and my family and really went to bat for me. It took some time, but this issue was resolved to my satisfaction. I may forget the circumstances of this experience, but I will NEVER forget the kindness of the staff who helped me through this. I left feeling incredibly blessed by the L.B. Smith sales team and management. You just do not get that kind of customer service nowadays. This experience took me back "to the good 'ole days," when people truly cared about their customers. Thank you.

ORIGINAL POST: My wife bought a car from L. B. Smith Last fall. It was our first experience with the dealership and our first experience with a BMW. We began noticing some braking issues and took it back to the dealership while it was still under their three month warranty. My wife was turned away, An employee indicating that the issues we were experiencing were related to the brake drying system. The car has felt more dangerous to drive the longer it went as the car will brake randomly, including while you’re changing lanes on the turnpike and nearly being rear-ended! After hundreds of dollars in having our own garage assess it several times, and finally taking it to someone who KNOWS BMWs, it was finally diagnosed with needing an ABS recalibration or possibly an entire new system. I am entirely disgusted that the dealership simply did not want to do any warranty work as it would not put any money in their pockets. If they aren’t familiar with BMW then they shouldn’t have offered a warranty on it or possibly should have directed their BMW customers to someone who does know the vehicles. Unfortunately, this is likely the last BMW I will ever buy simply because of my experience with the dealership who was only...