NAPA Auto Parts — Local services in Lemoyne

Today was my first time ever visiting a NAPA store. I’m not sure about the other locations, but I can say for sure I will never be coming back to this location. Two women I had the displeasure of interacting with that work here are not friendly or helpful at all.. the blonde woman was on her phone the entire time I was looking around. I was looking for a specific item, and nobody could be bothered to help me look for it or maybe see if another store had it. I mentioned to the staff what I was looking for, and their website said that it was in stock. The blonde woman only made a comment about which product she likes best and uses herself… which is great but that’s not what I came in for. The other woman who rang up my item(which is something I ended up settling for since I couldn’t get any help and felt like I was intruding and was in a rush to get out of there), was equally as unwelcoming as the other. Not a single smile from either woman. No hi how are you…I felt like I was a bother to them the entire time from...

I was looking for a front heater core for my 1998 Expedition. When I asked to see if it was identical to my old core, the lady said I couldn't do that because it was in a sealed box. I asked how I could check if it would fit before I purchased it. She ignored me, walked away, talked to another employee, and disappeared around the corner of the counter with invoices in hand. I've never been to a parts store and am not given the chance to see the part before...

Came in with a dead battery for my 2023 Subaru Outback Wilderness. They quoted me $275+ for a Group 35 AGM — which I understand is needed for my vehicle, but that price is way above what other stores charge for the same battery. I also asked if they could help me with a jump since I was stuck right outside the store, and they said it’s against policy. I get the liability angle, but it was frustrating to be left hanging with zero effort to assist. Ended up...