GameStop — Local services in Lenexa

Reviews for businesses like this won't really go very far, but it is what it is. I stopped by a few days before my birthday to trade in some equipment. I was first met by a girl who was so helpful I renewed my Powerup Card (?) subscription to help out her numbers. Well, it got to the point where she wasn't sure how to give me trade-in value on my smartwatch, which was completely understandable. A manager (?), [redacted], walked over and tried to assist me.....and twenty minutes later, after ringing me out for everything else (in his name, not hers), he told me since he couldn't pull up the smartwatch in his system (Samsung Galaxy Watch, mind you), despite the fact I already had a quote from the website, there was nothing he could do. Of course, he just stood there and looked at me like I was being unreasonable when he made no effort whatsoever to figure out how to resolve this issue. I got visibly irritated, which I am sorry for, because I had my wife and son patiently waiting for me in the car (a 30-minute trip that should have only been 10). But guess what? We went across the street to Oak Park Mall, and they were able to find the watch in about two minutes. The manager there confirmed there was no reason for [redacted] to not be able to do this. I don't know what the problem was, and if it would have taken thirty minutes but he was able to find out the problem? I would have been satisfied. Just not impressed with the overall apathy from this employee, and it soured me enough to leave this review. Please, train your employees to learn how to problem solve. Not everything is going to be easy, but when you have customers with a legitimate concern, it's worth taking the time to figure these things out. Especially when you can take the time to tell a mom and her son how to "cheat" the warranty system to get a new pair of headphones.

I'd love to provide more feedback to management about this incident if possible. I don't want to shame the specific employee, but apparently this isn't the first time the OTHER store has received complaints about this person......

If I could leave 0 stars I would this company is terrible and have the dumbest policy and membership. My son tried use a gift card he received for his birthday to get a Xbox gift card that is much cheaper than buying in the store. But of course the policy is you can't and they don't even price match to buy the game in the store. What a load of crap so you have game stop money but you can't use it for what you need. If you don't except gift card purchase you should at least offer the customer a price match. Why should have to spend money when he has a 50.00 gift card. Membership is terrible too. 5% discount a month but you still have to pay for a warranty each time. Why doesn't that come with a membership. Then I purchased a controller and got the warranty then wasn't allowed to return it because I wasn't a member. Please explain the benefits of being a member because I truly don't see it. I would tell corporate but of course the customer service line hangs up on you. Just poor service and business all around. Find a better option this...

I have no idea how beneficial my reviews are but I have always considered it a privilege to have the opportunity to express my experience with the various businesses in and around the area. I won't bore anyone with the same old thing as I have mentioned in one of my other posts regarding my experience with a different company online but I will definitely say that I am always going to be completely honest no matter what and I am the first one to admit my mistake. . . (See other reviews for more details). This store is exactly what you want when you walk in the door no matter who it is you're buying for. It's not the biggest store obviously but I had no problem finding exactly what I was looking for. Everyone was really helpful but I didn't feel like I was bombarded by the helicopter sales people who might have a few good reasons to...