
I went in to this hair salon with high expectations and upon arriving, I was very excited after seeing the nice salon appearance. It looks amazingly neat and with high salon standards, but I soon realized that not all the staff is well trained and prepared for certain challenges. I needed a haircut and color, Sarah the staff member helping me, talked a lot about knowing the process but soon after she started bleaching my hair, I started feeling a very uncomfortable and painful, burning sensation. When I tried to touch my hair to relieve my pain, she realized smoke was coming out of my hair which wasn't my hair, it was more so my scalp frying in front of her eyes. Scared, she promptly rushed me to the rinsing chair to wash it all off, afraid my hair would catch on fire. I stayed calm and soon after that she explained to me that she would have to reverse the process and put the same color in my hair I had when I walked in which made me feel very disappointed. Not to mentioned the haircut was supposed to be a bob and she did a horrid version of it, not cutting enough in the back, it look more like a bad home made haircut, i didn't like it. I can honestly say, I had never experienced such a dramatic incident. I had only heard stories of other people burning other people's hair in other salons, but I never thought it would happen to me. Finally, I can say that for me The Hair Company is not a prestigious salon, but a company for disappointments and it will not be an option on my list of salons ever again. I would suggest the owner provides Sarah with...
Read moreI'm very disappointed with my experience with a stylist; not necessarily the salon itself I suppose as I was never even able to have any services here. On a Friday evening I stopped by and inquired about getting a cut and treatment to fix my post lightened damaged hair. The stylist (whom name starts with J") understood I wanted something after 4pm because of work. I was set up the following week Thurs at 4:15pm. Thurs @ 1pm I get a call saying she is sick and could I reschedule. At this point I could understand (we all get sick, it's winter of course) and rescheduled for the next week at 6pm on Wednesday. Got a confirmation call Tues @ 12pm, get all ready to go to my appointment Wednesday evening and 10 MINS to 6pm I get a call saying she's sick again with a fever and just threw up. I'm already on my way there completely readjusted my evening schedule twice now! The lady says she could reschedule me the next day with that stylist. WAIT....she's so sick at 6pm today you really think she's going to be well tomorrow? I feel like because I'm not some big ticket chemical service they treated me like I'm movable if they want to go home early or have the day off. Now I've missed out on extra late hours at work twice and my hair is...
Read moreBeware: I booked a level 2 and came in with curly hair and stated I wanted the cut to be just shorter than shoulders when curly (longer when straight) and angled longer in the front and tapered to shorter in the back with the ability to have a ponytail. I blindly trusted, and she rough cut the length while it was still dry and curly so I thought it would be good. Hair was washed and cut she kept cutting shorter. By the time I was finished and blow dried my straight hair was a little shorter than the intended curly length. And it was cut straight across the whole head. I just said “I can’t cry about it because that really won’t help bring back length and it’ll eventually grow back, but you realize you completely disregarded everything I asked for, right?” She said maybe it had to do with the part. I can’t help but laugh about the response because no version of a part would magically add about 3 inches. My curly hair is now shorter than chin level so…. Beware. You can probably do a better...
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