Consolidated Communications — Local services in Lewiston

Absolute garbage ISP. The infrastructure hasn't been maintained in at least ten years. The only Google review up is five stars without context, from someone who doesn't seem to live in the service area. paying for 15 Mb/s getting about 2 Mb/s. Techs have been to the house and ran new line and gave a new modem. Considering legal actions for services unrendered. UPDATE: If it was crap before, it's worse now. Saw that they're facing a class action lawsuit related to overtime. Not only are they screwing over their customers, they're abusing the techies. You know; the professionals busting their balls to keep things running as their allotted resources allow. I hope Consolidated...

Not surprised to see so many one star reviews. I tried to port over the current phone number when I bought a small store. Instead, they shut off the phone. I called and was on hold and transferred, there were tickets created for four days until I told them to forget it and cancelled my appointment. It was by far the worst "customer service" experience I've ever had in my 50+ years. And after all of that, they just sent me a bill! I would never, ever do business with them. I never thought Spectrum would be the better choice but low and behold along came...

My 86 year old mom called to resume her Internet for the summer. She spoke with Tasha (?) who said if it can be done remotely they would do it if not a tech would come on 6/6, and they would send an email letting her know. A week later and 3 phone calls still no Internet, no email and when she calls it's on suspension. Tasha calls back this morning and was very rude. Denied telling her all that. Finally said "well do you want it on?" Mom said yes and Tasha hung up on her. Great way to treat...