Viper Systems — Local services in Lima

Absolutely the poorest experience that I have ever had with a business. The owner has a very nasty attitude and is not competent. I filed a complaint with the BBB. The computer was not repaired correctly. I accept that this can happen on any repair. When I called, I was informed that I had caused the problem. (same problem that I reported for the repair.) He told the BBB that he had sent me an email. Never happened. They had my cell number and never called. The computer sat for 4 months while we were in Florida. Went back today. Owner was not available. Left message. Never called.

Don't use the company for any service. There were 2 very competent employees that worked for the company. They are gone and the service has gone South.

This is the first time in 77 years that I ever filed a complaint...

They did a great job fixing my PC. my motherboard died on me, and they were timely getting me an upgrade. I have no issues with the service, but I STRONGLY recommend just buying the parts only, and having someone you know do the installation. They charge a ridiculous $65/hour labor fee, which tacked on an extra $130 just to replace my motherboard. I could've had one of my buddies do the labor for me for $50 and walk away with the same PC. In total I could have saved about $150 if I had just gotten the parts and fixed it myself. Now I know for the next...

Girlfriend had a touch screen computer that a corner of the screen wouldn’t work. Took it to viper systems here in Lima and they gave it back and it seem to be fixed but the outside of the screen looks all messed up and figured out later the camera didn’t worked after the install and worked perfectly fine before they worked on it. Took it back and they said they have to charge her to even look at it. If you fix something and it made another thing stop working you should fix it for free. Not a very...