Central Transport — Local services in Lincoln

To be objective, Central transport is the lowest cost / quality provider of LTL services that we have encountered. Our business ships 8 to 10 LTL shipments per week, and quotes all of the major carriers (UPS, Fedex, YRS, and XPO). We typically find Central Transport 12-18% lower in cost, however there is a major and significant tradeoff. Quality.

We routinely have palletized items damaged and destroyed by the staff at Central Transport. The staff (drivers) don’t appear to care about the condition of the items that they are transporting and delivering, since we have routinely been given the response that “it isn’t my fault”.

Since we had continuous quality and damage problems with Central Transport, they have been removed from our qualified LTL carrier list. Central Transport has caused our company much additional work due to their uncaring culture.

We strongly recommend you find a more professional and caring LTL carrier for your shipments, all customers...

They are set back from the road and without a sign near the road so are a bit difficult to find - take note of the photo for assistance. Once there though, the two young men manning the place immediately stopped what they were doing to help load my several hundred pound package onto my pickup from a dock designed only for tractor trailers (3' higher than the bed of my pickup). They were courteous, prompt, considerate and careful. Four stars only because the home office never called me to tell me it was not in Shrewsbury MA (as stated on their website) (or had even arrived from CA) but in Lincoln RI (slightly closer to my home). If my shipper had not persevered to track it down I would have gone to the wrong place. Apparently all telephone business is only done through the central number which exacerbates...

Quite possibly the least communicative LTL shipping company around.

Despite their "29 Minutes or Less" motto for customer support, what they failed to mention is that the response given is lacking in information, incredibly. Customer support doesn't seem to know where a shipment is, when it will arrive, and it is now almost two and a half weeks late.

When it did arrive the first time around, drivers refused to call both numbers listed for contact, did not call 10 minutes ahead of arrival, and refused to wait for someone to get out of the building to help them unload, leaving before anyone could get on the forklift.

With the utter lack of transparency about delivery time, or date, how is someone supposed to run a business, while expecting a shipment?

We will never again go with...