Helzberg Diamonds — Local services in Lincoln

I visited Helzberg this afternoon to shop for a wedding band for myself. When I walked into the store, it was clear of any customers and had all five employees in a huddle waiting for people I guess. I walked right up to them and no one greeted me, so I introduced myself and asked to see the ring enhancer sets (2 rings that go around a solitaire style engagement band). I only received a blank stare and then one associate walked over to the case that contained the style I wanted...I just assumed I was supposed to follow her, as still no one said a word to me. She then began to assist me which was fine, and I started to try on some sets. She then was taken over by another associate (who I assumed was the manager) who appeared extremely bored of me and did not make eye contact with me the whole time. She interrupted me while I was describing the style I liked (to tell another associate to get off the phone) and never asked me any questions or suggested any rings for me to try. I finally asked to try single bands and she handed me one and just said "here, put it on". I did and she then stated that she had a smaller one that would match my ring better and it cost less. She took the ring back and handed me a plain diamond band...how I got downgraded from a $1,500 enhancer set to a $250 single plain band idk...she seemed to have made her own judgement about what I could afford. I was treated as a nuisance and no one told me goodbye or come back or have a great day. Nothing. I just left the store and it was as if I had never been there. Kay jewelers across the way was the opposite, an amazing fun shopping experience! They will be getting my money, and it...

My husband bought me a ruby ring there in 2017. In keeping up with the inspections, in 2018, it was found that one of the stones was cracked. The ring was sent off to have the stone replaced and came back with one very pink stone set among the four dark red rubies. I protested this and the ring was sent off again and came back with five lighter red stones. I was not pleased that the dark red stones (which I preferred) had been switched out but "that's the way it is". At the inspection in November, a couple of the stones were loose so off it went again. At that time I was told the ring would be back December 18th and I would not be called unless there was a delay. I went to the store today, two saleswomen were standing by one of the cases talking to one another and were surprised I was there to pick up my ring because no one had made the calls yet about pick ups. One made a comment about how the delivery hadn't been sorted yet....why not? they weren't doing anything else....but went to look for my ring. Turns out my ring and another just like it had been put in the wrong plastic bags. It took a minute or two for the woman to sort it out and she told me "this is why we want you to wait until we call you". I told her I was told I wouldn't be called and her response was "normally we don't but we're pretty busy this time of year and don't have time to sort the deliveries right away". Again, why not? They were, literally, standing in the middle of the store talking to one another. Couldn't they have been checking their deliveries while engaged in conversation? We'll be taking our future business to one of Helzberg's...

We purchased a wedding band from a Helzberg in Branson, MO in October 2020. In April 2021, we took the engagement ring and wedding band to the Helzberg store at Gateway Mall in Lincoln for the 6 month inspection and to have the rings soldered together. They were extremely cold and rude to us and told us it would take 3 weeks. That timeline was true, however when I went in to pick them up they informed us that the rings had not been re-sized, which we had paid for when dropping the rings off, and they were re-sent to a jewelry tech and would take up to a week. They had not notified us the rings were being sent back in until I came into the store. At this point, we were 2 weeks away from the wedding. When I picked them up for the second time, the final ring was NOTHING like what the original Helzberg who sold us the wedding band showed us the fitting of the bands would be. The bands were soldered together crooked, they weren’t fitted correctly and had large gaps between each band, and the ring wasn’t even cleaned after they finished. After the second send-in, we were a week before the wedding. My fiancé suggested the Helzberg in Gretna to see if there was a possibility they could fix it in time. The ladies at the Gretna store were BEYOND helpful and assured us the ring would be sent in to their local jeweler, correct and back to the store in time. I dropped the rings off on Wednesday and by Saturday we received the call that the ring was done and ready to pick up (on a holiday weekend nonetheless).

If you're in the Lincoln area, save yourself the time and stress and head to...