Madrag — Local services in Linden

This location was by far the worse place . My son is autistic and while trying to enter the store I took in a cart so my son wouldn’t start acting out due to the over stimulations while entering the store . Once geting into the store I was greeted by a rude employee saying I wasn’t able to bring in the cart with my child in it . I explained to her that my child has autism and will start crying if I make him walk around the store . The employee did not care and told me to leave . I than asked for a manager . Worse mistake because she was to VERY Rude and told me that I shouldn’t shop here knowing my child wasn’t able to be behave . The manager name was Sanjay . I than explained to her once again that my child was special needs and will start to freak out if I make him walk around the store . That he has autism once again . This Sanjay wouldn’t even pay attention to me and continue to tell me I shouldn’t shop here than . As a special needs mom . This was the most horrible experience i ever had , nobody with a special needs child should experience this and there shouldn’t be people like Sanjay as a...

This review is in dedication and praise to the Madrag (Linden, NJ) staff, but in particular Aleya and Emily!

Aleya, a kind, empathetic, knowledgeable, patient, accommodating and encouraging sales associate saw that I was struggling a bit. She stopped her previous task at hand to walk the store with me, made solid suggestions and selections with complete sensitivity based upon what I wanted, and assisted me in every way possible. It was because of her that I did not walk out of the store frustrated and empty-handed.

Emily, a manager, allowed me to pull her aside in my wanting to sincerely acknowledge Aleya's efforts. Emily stood there and took in every word, was very appreciative, very kind and attentive to me as well!

Overall, I don't think I have ever had a bad experience with the staff at Madrag! These two women, though, really went above and beyond and that means the world to a...

Horrible service over the weekend. Manager kept following me and my family while we were shopping. How about get bags or carts for your business. Speak to management. The Manager or whoever the big girl with the dangling keys is, needs to be fired. She created a hostile environment. I usually go over the weekdays and it’s always a great experience. Everyone brings in their own reusable bag because there are no carts or bags to shop with and who wants to carry multiple items of clothes in hand? What kind of experience are you creating for your customers? This manager is disrupting the functionality of this business and if I experience this one more time, I will in fact escalate the situation. This is a great store but whoever is managing the...