I grew up in New Jersey and now live in Massachusetts. I come up here a lot to visit. I like to stop at Old Navy because they have different items than the one in Massachusetts. Ever since this one has opened its always been a little messy. Every time I go it's a little worse and a little worse. I go at least 6 times a year. I went there today and it look like a tornado hit the store. Where the clothes are supposed to be folded on the table for people to go through there were just huge piles of clothes from all over the store. Piled no joke 3 foot high. You had to dig through piles like you were at the Salvation Army. Half the clothes were dirty probably from laying on the floor and being stepped on. There was one person at the register. I saw about five people that work there doing nothing but talking amongst each other or on their cell phones. The fitting rooms had clothes all over the floor like I said that's why the clothes are dirty. There were clothes all over the floor through the store. It was disgusting. Somebody needs to do something about this particular location. The cashier was nice told me the jeans I was buying had a very similar pair that was $10 cheaper and I said to him it is not worth my time to go dig through piles and piles of jeans that are all over the store to find the one $10 cheaper I'd rather just pay the money. I'm adding a picture this is just one picture but this is what the entire store looks like. And actually this is not even the worst of it. I should have took pictures that were even worse
I don't know how to add the picture. I've added ones before to looks like that option has...
Read moreBeen a customer in this store since it opened and never had a complaint but this past Black Friday, I went there to do my annual Christmas shopping because I received an email saying everything was 50% off. During checkout, I told the cashier about the online sale but she responded back telling me not in the store. She then called the General Manager and this is when things went really bad. This General Manager needs to get reported and get fired. He is very discourteous, disrespectful, unpleasant, disgusting, awful, horrible, you name it. What a rude man he is talking to customer like that. He could have said it nicely and I would understand it. I work in retail and I know the policy. This guy walked away yelling he doesn’t care. Mind you, it was busy in the store with line of people, so everybody just watched him acting immaturely. Get this guy out of this store or Old Navy will lose customers. I will never ever step foot in this store. Give your business to other Old Navy in the area Jersey Gardens or Menlo Mall. This store is not worth it unless it change...
Read moreWanted to purchase a sweatshirt. The sale said $8.99. When I get to the cashier she said it was $14.99 so I refused the purchase. Also had a pair of jeans that didn't have a price tag. The manager told the cashier the cost was $49.99. I refused that item as well. I went back to the rack and picked up the same jeans and the ticket price was $44.99. I do not trust the cashiers or manager to be honest with customers. I've shopped here since the opening of this store and now I wonder how many times I've been cheated. There was suppose to be a sale today and everything was overpriced. I'm inclined to return my purchase. The cashier didn't even apologize...
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