Palace Imports — Local services in Linden

This company goes above any beyond and should be a model for every other company in the business.

Ordering online was painless, easy, their site is well laid out with all relevant information. My order shipped within 48 hours, and was at my doorstop less than 4 days after I ordered it.

It was well packaged and had no damage. Unfortunately, I had ordered a bed & matching headboard in a full. While the headboard was sent the correct size, the bed was sent as a twin instead. I took some pictures, gave a call, and my issue was resolved immediately with a replacement being sent out same-day. My son had already started assembling the bed we received in the incorrect size. I offered to disassemble it to ship it back but the company would not hear of it, and offered it as a Thanksgiving present, telling me to keep it while sending the corrected order out immediately.

If I could give this experience more than 5 stars I would. I shopped around for about two weeks to find a solid-wood bed that was reasonably priced but I wouldn't cry if my teenage son ruined it. Each time I kept coming back to my Palace Imports cart, and eventually, decided to order from here. I will ABSOLUTELY order from here again - we'll be getting the matching wardrobe for...

Love Palace Products and Love their Customer Service even more!

We bought a Grand 3-Door Wardrobe which is a product of Palace Imports. I had some questions when assembling it. I wrote an email to Palace Imports customer service and also called the company. Mr. Vladimir Jeffe answered my call and explained to me which part should be used and how to assemble it. He also emailed me to answer my questions. With his help, I could move on with assembling the wardrobe. I had problems assembling the drawer, and I emailed Palace Imports customer service again, and I also called Mr. Jeffe. Mr. Jeffe reviewed the photos I sent to them and informed me that the drawers should be assembled in a different way. He also sent me a few drawer assembling pictures to help me finish assembling the drawers. Not only does Palace Imports have quality products, but they also have the best support team. When I called their customer service phone, they immediately answered my calls. I think that Palace Imports is lucky to have Mr. Vladimir Jeffe as their employee! Mr. Jeffe is so kind, patient and helpful. He will win any...

Where to start? If I could give 10 stars I will! This small company cares for its customers. When the owner Vlad learned that his inventory is not updated at Amazon, he notified me right away and offered me alternatives.

I wanted to stick to the Java color of the other wardrobe I bought that is not in the initial alternatives he offered so he suggested that I check out his company's website directly. I had a lot of questions to make sure I get the product I want and have it delivered on time. Vlad answered all my queries patiently, concisely and clearly.

When I finally ordered the replacement product that I want, he saw to it that the item was shipped right away and then to top it off helped me refund what I paid Amazon for the product I no longer need from his company. What a positive experience from a small vendor at Amazon. I wish all my vendor experience is like this. Support this company if you can. This is what dedication to customer satisfaction is about!!! More power to...