Direct Depot Kitchen Wholesalers — Local services in Little Falls

On October 17, 2014, Direct Depost finished our kitchen renovation. When I walked into the kitchen for the first time by myself, it actually brought tears to my eyes because it is so beautiful! Not only is the kitchen beautiful and functional, but the renovation misery was truly minimized by the nicest, most trustworthy, and competent contractors we have ever dealt with. Since there are three entities involved in this operation, I will review them separately: The first entity was the cabinet design by Alan Reichenthal. Our kitchen presented a real challenge for Alan because it is very small and has three doors in it. In our old kitchen--and I do mean old!--I had actually injured my neck trying to reach things in the corner cabinets, so I was anxious to have that issue resolved. Another issue was the 13" entrance: so tight that the finish was worn off the refrigerator from people squeezing through it. Alan solved all of these problems and came up with a truly brilliant cabinet design, where everything is easily accessible, and roomier entrance and exit. I will never have to "dig" for another pot! I think my favorite feature of all is the pull out spice rack--so convenient. In addition, the cabinets are georgeous. I hereby anoint Alan "The King of Cabinetry!" The second entity under this common roof is Stephen Anger. Stephen is an impressively well accredited design consultant, who handled our granite countertops for us. He is knowledgeable and enjoyable to talk with, and provided us with excellent guidance when we had questions. Since this was an unfamiliar venture for us, we were grateful to have someone of his caliber to guide us.And the granite he helped us find is literally jaw-droppingly beautiful. Lastly, the third entity is "Lucky Three"--the contractor, headed by Bezrok Tsay. The company name is a misnomer, because WE were the lucky ones. We have some health issues that required special measures to be taken, and Bezrok and his team went to great lengths to insure our wellbeing was not compromised. All of his workers were of high character, and we felt totally comfortable leaving them in our home--whether we were there or not. Our kitchen presented some serious challenges: A very old house where nothing was square, a tiny room that made it difficult to work, and some antiquated discoveries where things had to be brought up to code. Each and every challenge fell to Bezrok's knowledge and experience. Work was always carried our calmly and confidently, and clean up was impeccable. The crew was so pleasant and cordial, that my husband actually said, after it was all finished, that he kind of missed them! All in all the project went smoothly, glitches were dealt with, and the results are breathtaking and functual. Even the building and electrical inspectors commented on what a nice job was done. I would hightly recommend doing a kitchen with...

We used Direct Depot years ago and had a positive experience so we felt inclined to use them again. The Starmark cabinets are awesome and there are too many options / customizations to count. The 3D design process also gives you a ton of control over what you can do. We had a weird layout with 20 cabinets so this was important. I've got to give it to Jeff who steered us through the entire process having to deal with a larger order in the height of supply chain issues and having our previous rep retire without warning in the middle of our design. The installers he hooked us up with who had to deal with the below delays as well were awesome too. He really did go above and beyond to harass Starmark and the shipping vendor for extremely poor performance on their parts and without him I think we'd still be waiting for our complete order. Starmark reps are rude and unprofessional so you really need someone like Jeff on your side to get any accountability from them. I get it that covid screwed up the world's supply chain but Starmark shipped all of our cabinets piecemeal, had one small one on backorder for an extra 10 weeks and forgot one entirely (after claiming it was present) delaying an additional 12 weeks. Despite the logistical issues I do truly believe that Direct Depot did their best given the difficult circumstances (which were worthy of concessions gained from Starmark) and wanted to show that in this review. We will be using them again when hopefully there isn't a global pandemic which should give Starmark and their shipping vendors time to get their acts together.

Review from 2012 We met with bill in late January 2012 to only do some price comparisons for a two bathroom project. I really liked how Bill Hancock was able to do the virtual construction tour because it was accurate, informative, and actually helped us decide on the exact setup we wanted. When we finally met with Bill, which was always on late or weird hours at our request, he wasn't a pushy salesman, but very knowledgeable and understanding as to what we wanted and what would make the most sense in our rooms. He even showed us some additional discounts to the order through manufacturer sales and payment options that were a great help. The only bad thing about the experience is when checking us out, even though the entire order sheet had our specified stain on it, one section didn't and the manufacturer sent the wrong cabinets. This delayed our project by about 3 weeks! Regardless, we'll be talking to Bill again when we renovate our kitchen in...

Where do I start, on March of this year my husband and I went to Direct Depot to shop for kitchen cabinets. The process, errors, and lack of communication from employees was beyond frustrating. We felt devalued as customers and far from a priority.

First, the cabinets were delivered in late June and did not come in the right color. They advised us that they would build the cabinets again in the right color but would take another two months. One cabinet was not built at all and would have delayed the project regardless even if the cabinets were the right color. We also came to the store (an hour drive from our home with two young children) to pick out our hardware (as we were instructed to do at our convenience) and the designer claimed to never receive the information even though we watched the secretary write the email. After many attempts to convey our hardware choices through both phone and email, the hardware was finally delivered, and incorrectly.

In the beginning of October, a series of emails and phone calls were made to a manager, now taking care of our order due the designer no longer employed there, over a two week time period. None of which were answered. We felt uncomfortable as we had nothing in writing to confirm that our cabinets were truly being built. My husband had to take a day off work in order to drive up and speak in person to anyone who could confirm our order was in the process of being built and delivered to our home. Little apologies were made as they were "busy interviewing."

We were thankful to schedule a delivery date in November and my contractor was going to begin to work on the following day. My husband shared our availability with the manager and he ensured me that he would schedule a delivery for a time I could be present. The day prior my husband received a call from the delivery company that they would be coming during a time that we would not be available. Once again, my husband had to take off work for the only time available, the following day which also was the day my contractor was scheduled to begin.

Once the (correct color) cabinets were delivered, we found a 12" upper cabinet was missing. We now had another two weeks for the missing cabinet to built again and schedule our contractor back in to install it when he was available. We were also missing trim and toe kicks. I feel that it should never take so long and with so many mistakes for the amount of money that you spend. Would...