Bowman Road Animal Clinic — Local services in Little Rock

I am very disappointed to be writing this review. I had an appointment today for my very elderly and anxious cat. I came to the door, unaware they weren’t letting people in. As I was standing at the door reading the sign with my very upset cat in his carrier, a woman opened the door and spoke with me. I told her I was there for an appointment, and asked if they would be willing to let my cat in since he hates the kennel (he was drooling and vomiting). After some resistance they took him and informed me I would not be able to come in with him at all. This upset me, because I was not forewarned, and my cat is super anxious.

I went back to my car to wait and a different lady came out with paperwork for him, which I began filling out. As I’m filling it out, she tells me that I should have known that would be the policy because nowhere is letting people in. Obviously, that’s not the case. Most places are open now, and I had a mask with me and everything. I told her I was just stressed because he is so old (almost 17), and has such anxiety. Furthermore, this was my first visit, so it’s not like we have a history of trust and rapport. And now he’s going to be poked and prodded by strangers all alone, and how I wish they had given me a heads up about the policy so I could have been prepared.

She then flippantly says that if I have an issue with the policy I can take my cat elsewhere. I back pedaled, unsure how my stress had come across as rude, creating such a response. I told her I wasn’t trying to be rude, that I was just stressed, and that I didn’t want to take him elsewhere. He doesn’t travel well. The last thing I want to do is make him travel more. She tells me I AM being rude, and that she can go get my cat for me. At that point I gave up and asked her for my cat back. She brought him back out, hit his kennel on my door as she was putting him in the seat, and slammed the door behind her hard enough to shake my entire car.

I spoke with the vet, who did apologize, but honestly, I’m so upset that I was treated this way, and that my poor cat now has to endure another trip to the vet to get his annual shots. The woman I dealt with was extremely hostile, and continued to escalate the situation every time I tried to deescalate things. She refused to understand that my stress did not equate to anger, even when I made an effort to assure her I was not trying to be rude.

Had I been informed when I made the appointment, everything that happened could have...

My experience with this clinic as a cat owner was less than zero. I have two babies Fig (8f) and Onion (2m). Onion received normal care - that is not where I feel I’ve been slighted. This is about Fig- for context she had a difficult life in her earlier years and has a really hard time trusting people. This happened a while ago but I can’t stop thinking about it on my hunt for a new vet clinic. I’ve been concerned that she’s been feeling depressed or anxious and not acting like herself- that’s why I wanted to bring her in. But bc Fig is considered aggressive, she was prescribed gabapentin for any future appointments. When we showed up for her appointment, her being absolutely conked out of her freaking mind, they refused to see her. She never even left her carrier. And the rude nurse took a look at Fig’s chart, scoffed at me, and said she would need to be sedated for any future appointments and started grilling me about “did I know which person I spoke to on the phone?” when I made the appointment. Then she stormed out most likely to speak to whoever made the appointment. When the doctor came in I tried to stress to them that I felt something was up with her they were like “yeah we can’t do anything until after we get her sedated” brushed me off and shut me down so I’d stop trying to talk about her ???? I don’t want to sedate my cat for general care. Y’all can’t even listen to me or my concerns? If she would’ve been removed from her carrier and seen at her appointment I think they would’ve understood that. She was high out of her mind like couldn’t even walk around. I’ve never felt so disheartened and disappointed. They completely ignored me and my concerns for my cat, not to mention she is 8 years old and sedating her BEFORE bloodwork could cause serious problems or end her life. It made me feel like they would rather just not be bothered by my concerns or by Fig- which was a really crappy feeling because that’s my baby ya know. I left feeling like they just wanted to shame me and take advantage of the situation so that I felt I had no other options. They looked at her with such disgust, it was so heartbreaking. :( So I will be finding a new vet that I can trust that treats pets and their owners with more respect...

While in the care of this animal clinic, our 12.5 year old Bichon Frise went from a frisky, playful, happy girl to a crippled, blind, lethargic girl in only a couple of months. Despite having paid $2649.33 since August for "expert" care at this clinic for our 2 small dogs, the vet care received was inadequate. They ran many costly tests (which we agreed to when each was suggested), but the young vet did not develop a complete diagnosis following a couple months of testing. We kept in constant communication with this young vet, and she didn't follow through to a final diagnosis to determine why so many physical changes were occurring so quickly in our Bichon. Our dog's health continued to worsen as we did everything advised by this vet. Admitting to us on 12/31/21 that she was behind in completing her clinical notes, she missed diagnosing our dog with a very serious autoimmune disorder that quickly destroyed her eyesight and left her very frail as well. The blindness could have been prevented with timely diagnosis and treatment. This clinic did not offer any subsequent help or apologies. We sought emergency care elsewhere and received immediate diagnosis along with expert care during the next business day. Going to Bowman Road Animal Clinic was an extremely detrimental decision for our little...