Hank's & More Fine Furniture — Local services in Little Rock

On Wednesday, April 7th we paid cash in full for a couch we were looking so forward to getting. They offered to deliver the following Saturday, April 10th but do to restrictions in our lease furniture can only be delivered during business hours Monday through Friday 9:00am and 4:30pm. Because of this we were told to call the store after 5:30pm on Tuesday to get the estimated time of delivery for Wednesday, April 14th. Instead, they called me on Saturday, April 10th stating the driver would call me 30 minutes before they arrived that day but they would not give us a window of time in which they would arrive so we were going to have to sit at home waiting on them all day unable to get any other business done. On Wednesday by 2:30pm we had not heard from anyone so I finally called the store and was told that they would contact the driver and call me back with an update. By 4:30pm we had not heard from them so I called and spoke with Kelvin who had been our salesman and his business card said he was the store manager. He proceeded to say that I gave them until 4:30pm and I pointed out that it was 4:33pm at point. He then said well we can reschedule it for Saturday, April 17th. I had to tell him no because if our lease issues so he mentioned Wednesday, April 21st and I got angry at this point as they are changing me $78.00 for delivery and wanting to take two weeks to get it done. I said it needed to be done on Thursday, April 15th and I felt I deserved to have my delivery fees refunded to me. Kelvin told me it would be delivered Thursday, April 15th and once again I said I wanted my delivery fees refunded. Thursday morning arrived and at 8:13am I called the store to verify it was going to be delivered this morning and was told they would call the truck driver and call me back. I waited until 9:30am and still no return call so I called them again and was told they could not deliver until Wednesday, April 21st so I was livid. I searched and finally found the only way to contact their corporate office is to message them on Facebook and you still cannot find a phone number for them anywhere. Normally on websites there is a place to contact them but not this company. To my surprise at 12:59pm this afternoon my phone rang and it was their truck driver saying they were about 15 minutes out. They arrived in approximately the amount of time they said they would and once in our apartment it took them a whole ten minutes to get it set up and in place. I am still waiting for the refund of my delivery fees of $78.00. I will keep insisting on its return to me. This was my second purchase from them as I didn't have a problem the first time but I can assure you there will not be a third. I DON'T WISH THESE...

I recently visited this store and had a great experience. Michael M. was the sales person who assisted me. He was friendly, professional, and knowledgeable. He made me feel at ease and not pressured to buy. I did make a purchase and will be back soon to buy more from him

I have went from getting 5 star service to 1 star service, if that. The salesperson i originally bought from is no longer there. He contacted me on regular basis to let me know the status of my order. Since he has been gone, I haven't received one call to update me . I have called three times and told a salesperson would call me back. No calls back.. My former salesperson even texted Kelvin the manager for me and Kelvin said he would get back with me . He did not. I called the third time today and spoke with Lezell who is now handling my account. He said he had to look up something and would get back with me. That was 4 hours ago. Over the years I have bought a lot of furniture from Hank's and up until now, it was great service. Not anymore. I am disappointed and frustrated. I get the impression that since someone else mad the sale and got the commission I am no longer a valued customer.

The saga continues Or should we say nightmare. On Sept 21st I spoke with a manager. He promised me I would get two of three pieces of furniture delivered today. He also said that he would check into the 3rd item and get back with me. Nope, no phone call. So today being the day I was supposed to get some of it, I stayed home waiting. At 2:44 pm, I called to check on the delivery. I was told that I was the 3rd stop and the delivery guys has just finished the second stop. I should here from them shortly. 6:01 pm today, I called again to check on the delivery. I was told that the trucks were delivering a lot of furniture to one home. Two different stories. So the lady I was on the phone with put me on hold to call the delivery guys, after I pointed out what she had said earlier. A sales person picked up the line and told me none of my furniture was in. So basically I was lied too. Why would I not get a call letting me know this! Why didn’t someone follow up with me on any of the statuses? Why would you tell me a delivery was on the way, when it wasn’t? Obviously my time is not valuable, I’m not valued as a customer. Where are the business ethics and morals? I can not express how frustrated I am. I really don’t even want to talk to the manager again. Just blowing smoke. I understand the delays due to COVID. I don’t understand the lack of communication and to tell me something that was not the truth. Did they not think I would...

My husband and I made the decision to invest in a leather couch in late November, eagerly awaiting its arrival as we settled into our new apartment. The delivery took place on January 17, 2025, but our excitement quickly turned to disappointment when I discovered a rip on the inside of one of the upper cushions. I promptly informed the delivery men, and they documented the damage by taking pictures, which were then reported to their supervisor. We were also asked to provide our own images of the rip through a link sent to us. However, despite our efforts and follow-ups, more than a month has passed, and there has been no action taken to resolve this issue. Additionally, we have encountered an electrical malfunction with the couch that has rendered it unusable. We have reached out multiple times regarding this problem, but each time we receive vague excuses about staffing shortages. We are extremely frustrated because we have made our first payment, but have yet to enjoy our new couch. We are extremely disappointed with the service this time around. My husband has been a loyal customer, having previously purchased a couch from Hank’s that also had a ripped cushion. Back then, the issue was resolved promptly. Unfortunately, this time, we have not received the same level of attention, and it’s very frustrating. At this point, we simply want Hank’s to take back their defective product so we can find a reliable replacement elsewhere. We had the opportunity to meet Mary Browne Allen, the owner and CEO of Hank’s, while shopping for our couch. Unfortunately, we are now facing after-sale issues and wish to discuss them with her. However, our attempts to reach out through Hank’s contacts have been met with silence.

We finally got somebody here to look at our couch last Wednesday (02/26/2025). He immediately found the source of the electrical problem…the power cord had been sliced!! Today (03/05/2025), our new couch is supposed to be delivered. As much trouble as we’ve had with this company, we should’ve been the first delivery today. But NO, we are LAST…#10 of 10. We are extremely UNHAPPY CUSTOMERS and will NEVER buy from Hank’s...