Berlin Packaging — Local services in Lockport

I agree with mad concerned! This place is a joke! They just pass the phone around and lie for each other. I’ve been waiting since March 2020 for the other half of my order and my grand opening is in 2 weeks! Every time I call either no one answers because they are “closed” or the person doesn’t know how to help me directly and I have to wait for some one to contact me! If you’re not a big business then you’re the least of their...

PROS They have a great selection and pretty good pricing. Their e-commerce website is very intuitive. Perfect if you are looking to order a case or 2 of bottles online.

CONS However their customer service could use some improvements. I have a $5000 order with them and I have waited on hold for over 10 hours on the phone in the last 2 weeks. I have also sent them several emails with no response. Looking for an...

They unloaded me very quickly. The receiver dude wearing glasses was really cool 😎 The only negative thing is they keep the outside door locked and you must ring bell and wait for someone to open it b4 you can check in. However, After being unloaded i parked awaiting a reload and witnessed many trucks coming inbound and the receiver pumping them All out Quickly! Good job ...