O'Reilly Auto Parts — Local services in Locust

Called the store and spoke to an employee. I identified the part I needed and he said he had 2 on the shelf. I asked him to put his hands on the product to ensure there were 2 and they were the correct part. He put me on hold for approximately a minute. When he returned he said they were there and he had put hands on them. I told him I would be there directly to pick them up. I arrived at the store and the employee that I spoke to on the phone had gone home. Another employee helped me and I was told that the store had 0 on hand. I informed him about the previous conversation to the employee and told the current employee the name of the individual. He called him and had a discussion. Needless to say there was no parts at the store. So I walked out frustrated about the encounter and the waste of gas. This is the 3rd time I have had a problem with this store. The last time I was told that a part I had ordered was in. But, when I got there......it hadn't arrived. I would rather buy parts from local shops and support the community, but these type of mistakes drives an individual to shop an online...

Not sure who was working when other people went...But this place gets 5 Stars from me. I would give 10 if I could. I stopped by this store with a question and mainly some help. As soon as I pulled up a young lady (That works there obviously from the uniform she had on), waved said may I help you as soon as I walked in the door. Assuming she would not be able to help me I talked to a male employee that was quick to say that he could not assist me, when low and behold the young lady that waved and said may I help you I should have asked her the question to begin with. Not only did she answer my question but in under 10 minutes flat she assisted me with my issue and me and my TRAIL BOSS were pulling out smiling our tails off...... THANK YOU MA'AM and you...

I love the staff here! The 4-5 employees I usually encounter actually have an understanding of auto mechanics! It's wonderful for me because I am not a full time mechanic, but I do a reasonable amount of work to different types on vehicles. The employees at other auto parts stores I've gone to in the past are cashiers not at all interested in the automotive industry.

I drive a little farther to go here, but it's worth it for the service! If they don't have what I need in stock, they transfer it. Their inventory is accurate and they can usually price match a local competitor (although even if they didn't, it's worth the $1-5 difference on most items for the...