To start my review, the food was great! However, the service was not to the standards it should have been. After we had ordered our drinks, iced tea and soda, without them telling us that there was no refills on any drinks but water, it became clear to us that that's why everybody in the restaurant was only drinking water. They did not have the comment "No refills" on any of the drinks on the menu, nor did they tell you that it was only one glass, and each glass you were going to have to pay more for. (Each beverage was charged individually, if you got three glasses, you were charged three times.) I asked the owner how come it wasn't on the menu that there was no refills, his reply was we've been in business for 28 years and we don't have to. (Like we were expected to know that there were no refills) I thought that was quite rude, he basically told me that that was my problem, not his problem. It continues, we ordered soup with our meal, some of us didn't want the same type of soup. The waiter told us we all had to have the same soup, even though we had our own individual bowls. That was very confusing to me and did not make sense. So that was very weird as well. They told me the reason was again, they've been in business for 28 years and that's the way they do it. (Not everybody always wants the same soup.) I would have given five stars if the service would have been better, and of course it wouldn't be hard to have better service than what they gave us. Just put on a smile and be friendly and somewhat accommodating. I requested a few little additions to our meal, and of course all my requests were denied. If you frequently use their establishment, you know all these details, but if you're a visitor like we were, it was a letdown. Lastly again, the...
Read moreThe good,the bad, the ugly😬
The Good: The food is very delicious😋. I give it a four star because there is always room for improvement.😒 The preparation of food is very excellent and good .
The bad : Prices can be high 100dollers or more for 2 people, Portions of food are not consistent. One day you get served A good amount of food. the next day They cheat you and give you a small portion.. And when you confront them, they act like What are you complaining about.🤡🤡🤡🤡
The bad 🤮🤮🤮
They act like they are privileged, especially the female owner. Especially The older woman don't remember her name.
What I mean by this is, They don't do much, but bring your food to your table. On occasions. Pour the soup into your bowl And they think they have given you some sort of excellent service. This is basic service You expect at all restaurants. They believe they deserves a great gratitude of compensation.🤑🤑🤑🤑 When I got my bill, the older woman, the owner decided to add a twenty dollar tip to my bill...they Did you not ask me, they Did it not tell me They just put a fat tip for themselves. I confronted them. They said was the service not good, Being humbled I said it was good. Truth is, it wasn't good and they did not treat me very nice. Then I can hear them laughing at me. Making fun of me and reluctantly Giving Me the tip that they granted themselves back Another thing is when the bill comes. It's all in Chinese writing. You don't understand what you were charged and how they calculated the bill.
So in conclusion, they need to have more respect for their customers For without their customers, they would not have their...
Read moreFriendly staff. The older lady who took my order was friendly and even came outside to give me my takeout order. I was still eating my shaved ice and meant to pick up inside too.
What I got was the triple fried rice and it was so good. I've had so many disappointing and dry fried rice dishes in the past from other restaurants but the fried rice here I highly recommend. It's highly flavorful, the ingredients were good, and just the right amount of oil fried rice should have. Prices are a bit on the high side, spent about ~$18 for the fried rice which includes the tax too, but was worth it.
I originally came for the Yamanaka shaved ice pop up. They seem to be there sometimes, I reserved ahead of time on Instagram. Easier to sit outside and eat with the shaved ice because table seating can be confusing with actual restaurant customers (unless you're a customer of the restaurant itself too). There's seats and benches outside and a table and it's relatively chill.
I got the peach yuzu and I liked it a lot. Also if you're lactose intolerant bring some lactase. They do offer lactaid at 75 cents apiece if you're not prepared. For me there wasn't too much dairy, it had whipped cream. I was prepared for a lot more dairy 😂 Anyway would come back someday. Also the cost of what I got at regular size was about ~$14. They had extra toppings for about a buck more. The regular size can serve 1 or 2 people, it's...
Read more