Metzger's Do it Best Hardware — Local services in Los Alamos

So I'm standing in the right checkout line six foot from the person in front of me. There is to checkout attendant on the left side, nor any customers on the left side waiting to checkout. A man walks up to me and tells me to stand on the red line. I respond that I'm 6 feet from the person in front of me and that there is no red tape for this side of the checkout. I ask who he was since he has no identification on. He tells me that he is the General Manager of the Company, and essentially he is by State Law, giving me verbal direction and not to argue or else he is calling the police, and to basically leave my merchandise and get out. If you did not want me as a customer, even though I was wearing a mask and was maintaining a safe distance from other customers, you convinced me of that today! Just a note, that the regular staff including the Manager at the store have always been kind and courteous and the actions of their General Manager is the basis of this poor review. Follow up...I was not in violation of anything. Your red tape needs to be applied to both checkout lines. I'm not letting you off with your generalized "concern for customer's safety" bs. Your GM was wrong for confronting me in such the way that he did. I expect a call and apology plus your correction of having store staff wearing the proper identification, plus proper signage (there are no signs other than the enter with mask sign on the front door) in lieu of applying tape in both check out lines. Perhaps I need to complain to the State about your...

Today I want to talk about the UGLY, my Mom Lynn Compton, lovingly know as “The Paint Lady” at Metzgers hardware in White Rock. Has worked for Metzgers for over 29 years, thru thick and thin, thru Covid. Had a health issue missed two weeks of work with a hospital stay and a medical excuse for work. After she got to feeling better and now with Oxygen she was ready to return to work. With the only restriction of she needs her concentrator. Metzgers has refused to give her any clear answers about putting her back on schedule, being shuffled around by local management with only excuses and no clear answers and then shoved off to the owner of Metzgers, Greg Metzgers who also refuses to return calls or give clear answers when Lynn can return to work. Yesterday after multiple phone calls and messages he finally called Lynn and did not give her a schedule or return day to come back to work and with no clear answers for her. He said I will send you a letter. This all started on April 21 when Lynn went to a routine appointment and her Dr realized her O2 levels were at dangerous lows and had her admitted to the hospital, she was then transferred to Rust hospital in Albuquerque. But they figured it out. She is more then stable with her O2 concentrator and just wants to return to work. SHAME ON METZGERS AND ON GREG METZGERS TO JUST THROW AWAY ONE OF OUR HARDEST WORKING DEDICATED SENIORS IN THIS...

The good: Great selection of Philips LED lightbulbs at decent prices

The bad: High markups, price matching takes 5 minutes per item, manager approval, and has a 50 percent success rate. I wanted to buy some shears that were 20 at another store, this store wanted 30: after the cashier and the manager looked at the shears in my hand and the other store’s price on my phone three times they finally approved the price. The next item was different: they refused to price match an item because the other store had the model number as 1211 when the item itself said 1211K. Same brand, same size, same everything. It even came up on the the other store’s app when I scanned the barcode! “It has to have the exact same model number.” I have had very poor performance with any item that is the basic DIB brand. If the item is only available here then put it down...