Aesop Abbot Kinney — Local services in Los Angeles

I wish I could afford to buy everything Aesop carries!! Their products are high quality, made with some of the finest ingredients you can find on Earth, and they just ooze coolness with how much they know about skincare. Their staff members are super knowledgeable and more than willing to take time for you to explore which products are best for you. They were super nice to offer trying the face washes and anything else I was interested in. There’s an in-store sink by the window that makes for the perfect place to sample products. If you don’t have a skin care regime yet, come here to get one!! Get yourself a toner, face wash and serum to start. Or if you’re there to uplift your shower routine, they’ve got purposefully crafted body cleansers, shampoos and conditioners. Their whole shop smells amazing. Located right along trendy Abbot Kinney. You can find parking in the neighborhoods nearby, or along Venice blvd. I forget the name of the nice gentleman who was helping me out but I wanted to give him a tip because he was so supportive but they don’t...

Worst customer service I have ever experienced. Today, Aesop lost me as a frequent customer of more than 10years. I visited the store in Abbott Kinney and asked for a sachet of a product. It must have been such an outrageous insolence that the staff member (male, dark curled hair) started to speak to me in a patronizing, condescending, disrespectful and intimidating way as if I am trying to exploit him - he made me feel very very uncomfortable. When I expressed my discomfort he asked me to leave the store. Yes, you read correctly - over a sachet!

This man is a representation of the brand Aesop. Who wants to shop a brand that disrespects its customers? Every time I will now enter an Aesop store and consider shopping the brand, I will remember this one man, and how he made me feel.

This store and this staff member does not even...

The store itself is beautiful and well-designed, but unfortunately the staff member we encountered was quite rude and dismissive. We came in genuinely interested in making some purchases, but the poor service left such a bad impression that we ended up going to a different location instead. It’s a shame because the products and store layout are lovely, but customer service...