Cha Cha Matcha (VENICE) — Restaurant in Los Angeles

As a matcha lover coming from east Asia, I was thrilled to see the trend of matcha is now spreading across the globe and found a such a matcha shop with adorable interior designs. Reviews from the Google also suggesting drinks are adorable with matcha powders on top (with palm trees designs), it made me to think it would be a wonderful idea to spend a relaxing afternoon in here.

Well, it turned out to be an unpleasant afternoon ;(

When I ordered my drinks, I showed the pictures from google reviews (depicting palm tree design made with matcha powder on top) the emotionless cashier (blonde hair with tanned skin) and she replied, “no, we don’t have such products now,”in a cold tone, though disappointed, it happened so I asked her advice on which products would she recommend. She didn’t answer my question directly, but looking at my phone screen again and replied, “it seems to be a hot matcha latte.” “So you gonna order hot matcha latte?” She asked. I doubted she just wanted to close the conversation with me and not gonna introducing the various items on the wall. I can’t help myself but to think how much she hates her job here.

“Sweetness level? Milk option?” She asked. There were various dairy and vegetarian milk alternatives available in the store but without naming them by the staff, well, she just looked at me without smiling and paused for my answer. So I left no choice but to turn my head to the side wall and studied the menu again. Such an embarrassment.

It was a quiet afternoon and no one was lining up in front of cashier so it surprised me that the unnecessarily urgent order taking process she intended to, and emotionless, upset face she turned to me. It almost seemed to be me was she just long facing me, without any reason.

I thought I received more welcome greetings from the Starbucks staff earlier today than here.

After all, I received my hot matcha latte (unsweetened, dairy). Taste like the instant matcha powder I purchased from the supermarket in Japan. The difference was, I stirred it by hand and they stirred the power with a machine....

Extremely over the top rude staff. The cashier acted as if she was being held captive to be there, and it showed by the way she was treating customers - no greeting, no mention of the pricing (literally points at the screen to signal you to pay), no taking of names or orders and common courtesy is just not in her vocabulary. There was a barista who was pouring way more milk than matcha into the drinks and a second staff member who’s job seemed to just look at customers and yell out drink orders but not names. They got my drink wrong and put in whole milk which I couldn’t have in the end. Asked them to remake the right order but the cashier ignored me three times. Felt like I was wasting my life in there trying to deal with three staff members who absolutely hate being at Cha Cha Matcha. It’s a shame as we were scouting a new cafe to buy weekly team drinks and it seems like the staff here would absolutely hate big group orders as they already seem to despise individual customers....

I usually never take time out of my day to write a bad review, however the tiny, young, blonde girl wearing an orange sweatshirt who was working on Wednesday 7/12 around 5:45pm was so rude, unfriendly and cold to me. Originally I went in there to ask if they had a restroom for customers (aka I will buy something if you let me use your restroom), and while I’ve come to realize public restrooms are very rare to come by on Abbet Kinney, her reply was so short and dismissive. Although I needed to find a restroom, at the same time I was also looking for something sweet to eat, so I asked her about one of the cookies in the pastry case. Again her reply was very short, cold and definitely wasn't trying to sell me on the cookie in anyway. Even though it looked delicious, I was so turned off by her unfriendly and blasé demeanor, I ended up just saying "ok thanks" and...