AT&T Store — Local services in Los Angeles

I went in the store a few days ago because I was having a problem with my connection. Koorosh helped me out with a new e-SIM and also helped to lower my monthly plan, which was great. I left the store feeling grateful for the great customer service and appreciative for his help. However, I continued having trouble with my connection, so I went back in to the store first thing this morning to ask Koorosh for further guidance with the issue, but I was helped by someone else b/c Koorosh was busy with a client. Let's just say my experience was nothing like it was a few days before. I explained my situation to the representative (Michael, I believe - wears a beanie), and when I asked him if he could help me out, he replied, "What do you want help with?" Dumbfounded, I re-explained that my phone continued to have issues, and without even looking at my phone, he concluded that there was likely something wrong with my phone antenna, that he would've done the same thing that Koorosh had done previously, and that there was nothing he could really do and that I would probably need to get a different phone. While I thought the SOS/no connection problem was an AT&T issue, I can deal with the fact that my phone's antenna may be the issue (which is not AT&T's problem); but what I did not appreciate was this rep's flippant attitude, getting a kick out of me accidentally dropping my phone while retrieving my SIM card, and when I even told him outright that I felt as if he was clowning me, he replied, "I can see that." Long story short, I left the store frustrated, embarrassed, and disappointed - and with no cellular service...

I want to express my utmost appreciation for Karla, an AT&T employee who went above and beyond to assist me with an outstanding level of dedication and professionalism. My recent interaction with Karla was truly exceptional, and her amazing customer service deserves recognition.

Not only did Karla patiently listen to my concerns and provide clear explanations, but she also took it upon herself to help remedy errors that were created by someone else in the past. Her commitment to resolving issues and ensuring that I had a seamless experience with AT&T was evident throughout our interaction.

Karla's knowledge of AT&T's services and her ability to find solutions to my specific needs were impressive. She not only rectified past mistakes but also helped me find a more cost-effective plan that better suited my requirements.

I genuinely believe that Karla's fantastic customer service skills set her apart, and she is a true asset to the AT&T team. Her kindness, attention to detail, and willingness to go the extra mile have left a lasting positive impression on me. I am extremely grateful for her assistance and the peace of mind she provided. Thank you, Karla, for your outstanding service and commitment to customer satisfaction! You have no idea how much we...

This was my first time going to this specific At&t location in San Pedro. I had no idea what to expect, especially during this pandemic. I was greeted by an employee named, Joji. He was the first to greet me as I approached the tent outside. I explained to him the concerns I had and he assured me that he would be able to help me with my situation. I had many questions and he had all the answers. Joji made me feel very comfortable and gave me the best insight about changing my plan. He helped me understand every detail and difference of each plan. Joji was very knowledgeable and passionate about the information he explained. He took the time to explain why each plan was better or different from the next. By his informal breakdown I was able to have understanding on what I could avail through my new plan. He also made it known that if none of these options were for me, then I did not have to change my plan. By the end, I was confident that I made the right choice with my new plan. Nonetheless, I made an even better choice by coming to San Pedro and having Joji take care of...